Gurobi Optimization incident

Cloud database upgrade - continued

Minor Resolved View vendor source →

Gurobi Optimization experienced a minor incident on October 23, 2021 affecting Gurobi Website and Gurobi User Portal and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2021, 05:32 PM UTC
Resolved
Oct 23, 2021, 07:11 PM UTC
Duration
1h 38m
Detected by Pingoru
Oct 23, 2021, 05:32 PM UTC

Affected components

Gurobi WebsiteGurobi User PortalGurobi Cloud BillingInstant Cloud Provisioning - Global

Update timeline

  1. identified Oct 23, 2021, 05:33 PM UTC

    The upgrade is still underway. Unfortunately, we still do not have an ETA as it's already taken longer than the 3 tests that were done previously.

  2. identified Oct 23, 2021, 06:18 PM UTC

    We currently estimate the issue should be resolved in 90 minutes, and likely much less.

  3. monitoring Oct 23, 2021, 06:40 PM UTC

    The update completed successfully. Everything should be working correctly though some degraded performance may be possible while we do testing and cleanup.

  4. resolved Oct 23, 2021, 07:11 PM UTC

    The upgrade is now complete and all servers are online. If you experience any issues with Gurobi Cloud or Gurobi website accounts, please open a ticket at https://support.gurobi.com.