Gurobi Optimization incident

AWS connectivity in us-west-1 and us-west-2

Major Resolved View vendor source →

Gurobi Optimization experienced a major incident on December 15, 2021 affecting Gurobi Website and Gurobi User Portal and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:04 PM UTC
Resolved
Dec 15, 2021, 07:28 PM UTC
Duration
3h 24m
Detected by Pingoru
Dec 15, 2021, 04:04 PM UTC

Affected components

Gurobi WebsiteGurobi User PortalGurobi AWS us-west-1Gurobi Cloud Billing

Update timeline

  1. identified Dec 15, 2021, 04:04 PM UTC

    AWS is reporting connection issues in us-west-1 and us-west-2: https://status.aws.amazon.com/. This impacts both Gurobi Instant Cloud and some of the underlying infrastructure. We will monitor this during the day.

  2. monitoring Dec 15, 2021, 04:35 PM UTC

    AWS reports that connectivity is resolved but we will monitor it during the day.

  3. resolved Dec 15, 2021, 07:28 PM UTC

    This incident has been resolved.