Gurobi Optimization experienced a minor incident on March 6, 2022 affecting Gurobi Website, lasting 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2022, 08:07 PM UTC
We are currently experiencing issues with website registration. We are actively investigating the issue and will send an update as soon as we have more information. Existing website accounts are not affected.
- investigating Mar 07, 2022, 01:38 AM UTC
We have identified the issue and are working on a fix. As a workaround, please try to set your password using this link: https://www.gurobi.com/account/password-reset/.
- monitoring Mar 07, 2022, 07:54 AM UTC
We were able to identify the issue and could fix it. All systems should be back to normal again. We will be monitoring the system for the next couple of hours.
- resolved Mar 07, 2022, 04:08 PM UTC
This incident has been resolved. Thank you for your patience.