Gurobi Optimization incident

Registration Issue

Minor Resolved View vendor source →

Gurobi Optimization experienced a minor incident on April 16, 2023 affecting Gurobi Website and Gurobi User Portal, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2023, 11:51 PM UTC
Resolved
Apr 17, 2023, 12:51 AM UTC
Duration
1h
Detected by Pingoru
Apr 16, 2023, 11:51 PM UTC

Affected components

Gurobi WebsiteGurobi User Portal

Update timeline

  1. investigating Apr 16, 2023, 11:51 PM UTC

    Users have reported issues during registration and we are starting to investigate. We apologize for any inconvenience this may cause. We will keep you updated while we are making progress. Thank you.

  2. investigating Apr 16, 2023, 11:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 17, 2023, 12:39 AM UTC

    We have identified the issue and the updated user profile validation rules that were rejecting the registration of some users. The fix has been deployed and we are monitoring.

  4. resolved Apr 17, 2023, 12:51 AM UTC

    This incident has been resolved.