Gurobi Optimization incident

Gurobi License Management Challenge

Gurobi Optimization experienced a major incident on March 8, 2024 affecting Gurobi User Portal, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started: Mar 08, 2024, 09:28 PM UTC
Resolved: Mar 09, 2024, 01:31 AM UTC
Duration: 4h 3m
Detected by Pingoru: Mar 08, 2024, 09:28 PM UTC

Affected components

Gurobi User Portal

Update timeline

investigating Mar 08, 2024, 09:28 PM UTC

We are currently encountering difficulties with the creation, extension, and installation of Gurobi licenses. Our team is actively investigating these issues and is committed to resolving them promptly. We sincerely appreciate your patience and understanding as we work to address this matter. Thank you for your cooperation.
resolved Mar 09, 2024, 01:31 AM UTC

Capacity issues detected in one of our integration systems, addressed issue by increasing system capacity