Guard Outage History

Guard is up right now

Guard had 12 outages in the last 2 years totaling 138h 5m of downtime — averaging 0.5 incidents per month.

There were 12 Guard outages since August 4, 2025 totaling 138h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://guard.status.atlassian.com

Minor February 18, 2026

Groups are not clickable from Groups Page in Atlassian Administration

Detected by Pingoru
Feb 18, 2026, 11:28 AM UTC
Resolved
Feb 18, 2026, 11:30 AM UTC
Duration
2m
Affected: Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens
Timeline · 2 updates
  1. monitoring Feb 18, 2026, 11:28 AM UTC

    We have identified the root cause, and fix has been rolled out to mitigate the problem. We are monitoring the progress.

  2. resolved Feb 18, 2026, 11:30 AM UTC

    We have implemented the fix and the group page in the Admin Hub is now functioning as expected.

Read the full incident report →

Critical December 15, 2025

Disrupted Guard availability for US Prod East

Detected by Pingoru
Dec 15, 2025, 08:23 PM UTC
Resolved
Dec 15, 2025, 10:07 PM UTC
Duration
1h 44m
Affected: Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens
Timeline · 4 updates
  1. investigating Dec 15, 2025, 08:23 PM UTC

    We are actively investigating reports of a partial service disruption affecting Atlassian Guard. We'll share updates here as more information is available.

  2. investigating Dec 15, 2025, 08:38 PM UTC

    We have identified the cause of the issue, and our teams are diligently working on a mitigation. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

  3. identified Dec 15, 2025, 09:42 PM UTC

    Our teams are continuing work on mitigations. We'll continue to share additional updates here in 60 minutes or as more information becomes available. Note: Any previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.

  4. resolved Dec 15, 2025, 10:07 PM UTC

    On December 15th, 2025, affected Guard users in US Prod East region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Note: All previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.

Read the full incident report →

Minor December 15, 2025

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Detected by Pingoru
Dec 15, 2025, 04:16 PM UTC
Resolved
Dec 15, 2025, 07:02 PM UTC
Duration
2h 45m
Affected: Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens
Timeline · 5 updates
  1. identified Dec 15, 2025, 04:16 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.

  2. identified Dec 15, 2025, 04:26 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

  3. identified Dec 15, 2025, 04:48 PM UTC

    We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

  4. identified Dec 15, 2025, 05:47 PM UTC

    Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

  5. resolved Dec 15, 2025, 07:02 PM UTC

    On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Notice November 13, 2025

2FA, Password reset, OTP, and verification emails being quarantined

Detected by Pingoru
Nov 13, 2025, 06:56 PM UTC
Resolved
Nov 17, 2025, 12:11 AM UTC
Duration
3d 5h
Affected: Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens
Timeline · 3 updates
  1. investigating Nov 13, 2025, 06:56 PM UTC

    We are investigating reports that some customers using Guard are experiencing delays or non-receipt of one-time passwords (OTP), two-factor authentication (2FA), and password reset emails. Our investigations indicate that these emails are being delivered successfully, but are being quarantined or delayed by some customer's email service provider. If you are impacted, we recommend reaching out to your email server admins to check quarantine lists and release these emails. We are continuing to investigate the issue and will share updates here as more information becomes available.

  2. monitoring Nov 14, 2025, 04:57 AM UTC

    Our investigation has indicated that the issues with email delivery are related to quarantine rules in effect within our customers email service providers. For customers that are continuing to experience this issue, we encourage you to reach out to your organizations email administrator to review emails placed into quarantine and to release those emails.

  3. resolved Nov 17, 2025, 12:11 AM UTC

    Impacted customers have now confirmed that they are receiving their emails as expected. If you do continue to see these emails being missing or delayed, please check in with your organizations email admin to review and release them.

Read the full incident report →

Major October 20, 2025

Atlassian Cloud Services impacted

Detected by Pingoru
Oct 20, 2025, 07:56 AM UTC
Resolved
Oct 21, 2025, 05:24 AM UTC
Duration
21h 28m
Affected: Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens
Timeline · 26 updates

Read the full incident report →

Minor August 4, 2025

Product invitation emails not being correctly sent to users

Detected by Pingoru
Aug 04, 2025, 11:44 PM UTC
Resolved
Aug 05, 2025, 04:19 AM UTC
Duration
4h 34m
Affected: User Provisioning
Timeline · 2 updates
  1. investigating Aug 04, 2025, 11:44 PM UTC

    Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.

  2. resolved Aug 05, 2025, 04:19 AM UTC

    Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

Read the full incident report →