Guard incident
Product invitation emails not being correctly sent to users
Guard experienced a minor incident on August 4, 2025 affecting User Provisioning, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 11:44 PM UTC
Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
- resolved Aug 05, 2025, 04:19 AM UTC
Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.