Guard Outage History

We are actively investigating reports of a partial service disruption affecting Atlassian Guard. We'll share updates here as more information is available.

We have identified the cause of the issue, and our teams are diligently working on a mitigation. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

We are investigating reports that some customers using Guard are experiencing delays or non-receipt of one-time passwords (OTP), two-factor authentication (2FA), and password reset emails. Our investigations indicate that these emails are being delivered successfully, but are being quarantined or delayed by some customer's email service provider. If you are impacted, we recommend reaching out to your email server admins to check quarantine lists and release these emails. We are continuing to investigate the issue and will share updates here as more information becomes available.

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.

We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

We are aware of issues relating to authentication resulting in 503 gateway error messages. Our team is investigating with urgency and will provide an update when available.

We are currently investigating this issue.

We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com. Once we identify the root cause, we will provide more details.

We are investigating reports of intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations, which are curerntly not loading. Guard Cloud customers are affected by this issue. We will provide more details once we identify the root cause.

We are again investigating intermittent errors for external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide more details within the next hour.

We are continuing to investigate intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Guard Cloud customers. We will provide updates as we learn more.

We continue to investigate the intermittent errors in external directory configuration in the admin hub (admin.atlassian.com), https://id.atlassian.com/manage-profile, and provisioning configurations that are impacting all Atlassian Guard cloud customers. As the investigation proceeds, we will provide more updates.

Between 02:35 UTC and 03:55 UTC, due to bugs in Identity, some changes in users' and group settings were not reflected in Jira.

We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.

We are continuing to investigate this issue.

We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud. We will provide more details once we identify the root cause.

We're still investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud.

We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

We are investigating cases of degraded performance for some Atlassian Guard customers. We will provide more details within the next hour.