Gtmhub incident

Investigating a Service Outage with the Quantive Platform

Critical Resolved View vendor source →

Gtmhub experienced a critical incident on October 29, 2025 affecting Website and Web Application and 1 more component, lasting 15h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:33 PM UTC
Resolved
Oct 30, 2025, 07:46 AM UTC
Duration
15h 13m
Detected by Pingoru
Oct 29, 2025, 04:33 PM UTC

Affected components

WebsiteWeb ApplicationContexts APIAuthentication APIConversations APIOKRs APIDocuments APIBackground Data SynchronisationStrategic Bets APILLM API

Update timeline

  1. investigating Oct 29, 2025, 04:33 PM UTC

    We are currently investigating an issue resulting in service outage for the Quantive platform.

  2. investigating Oct 29, 2025, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 29, 2025, 05:29 PM UTC

    The incident appears to be caused by an ongoing incident with our CDN service provider. For more information refer to: https://azure.status.microsoft/en-us/status. We will continue monitoring the incident and provide up-to-date information here.

  4. identified Oct 29, 2025, 07:44 PM UTC

    The Microsoft team have deployed a roll back of the Azure FrontDoor CDN to the last known good state. As a result, you will gradually see improvement in the availability of the Quantive platform.

  5. monitoring Oct 29, 2025, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 29, 2025, 10:21 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 30, 2025, 07:46 AM UTC

    This incident has been resolved.