Grocers List experienced a major incident on July 11, 2024 affecting API and 3rd Party Vendor Services and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2024, 01:51 AM UTC
Issue: Creators are experiencing difficulties sending Direct Messages (DMs) through Meta's Graph API for Instagram. Current Status: Our engineering team is actively monitoring the situation and investigating the root cause of the issue. Action Plan: Once the Instagram API is operational, the team will initiate a scan to ensure that all followers who were supposed to receive a DM during the API downtime have their messages successfully processed, unless they already received it.
- investigating Jul 11, 2024, 03:07 AM UTC
Our team has deployed a fix and will continue to monitor the situation. DM's are now sending.
- resolved Jul 11, 2024, 10:09 AM UTC
This incident has been resolved.