Grocers List incident

Degraded DM Sending for Instagram

Major Resolved View vendor source →

Grocers List experienced a major incident on September 6, 2024 affecting API and 3rd Party Vendor Services, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 01:03 PM UTC
Resolved
Sep 06, 2024, 01:48 PM UTC
Duration
44m
Detected by Pingoru
Sep 06, 2024, 01:03 PM UTC

Affected components

API3rd Party Vendor Services

Update timeline

  1. investigating Sep 06, 2024, 01:03 PM UTC

    We have observed an elevated volume of 500 error codes returning from Meta's Instagram Messenger API. Our team is investigating and will report back soon with more details.

  2. resolved Sep 06, 2024, 01:48 PM UTC

    This incident has been resolved.