Griffin experienced a minor incident on October 16, 2026 affecting Outbound payments and Inbound payments, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 11:03 AM UTC
Status: Investigating We are currently experiencing a delay in Faster Payments (FPS). Our team is investigating this as a high priority. We apologise for any inconvenience this may cause and thank you for your patience. Stay tuned for updates. Affected components Outbound payments (Degraded performance) Inbound payments (Degraded performance)
- identified Oct 16, 2026, 11:42 AM UTC
Status: Identified We have raised the issue with our banking partner and are working with them to resolve it. Some Faster Payments are still being delayed. Affected payments have not been lost and will be processed as soon as the delay is resolved. No action is needed from you. Affected components Outbound payments (Degraded performance) Inbound payments (Degraded performance)
- resolved Oct 16, 2026, 12:48 PM UTC
Status: Resolved We are back up and running! We are pleased to report that [the issue] has been resolved. Our app is now operating normally. Thank you for your patience and support during this time. If you experience any further issues, please do not hesitate to reach out to our support team at [email protected]: mailto:[email protected]. Affected components Outbound payments (Operational) Inbound payments (Operational)