Gridscale Outage History

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Gridscale had 6 outages in the last 2 years totaling 271h 0m of downtime, averaging 0.2 incidents per month.

There were 6 Gridscale outages since May 8, 2026 totaling 271h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.gridscale.io

Minor September 18, 2026

Server shutdown may not be reflected correctly

Detected by Pingoru
Sep 18, 2026, 01:03 PM UTC
Resolved
Sep 25, 2026, 08:15 AM UTC
Duration
6d 19h
Affected: Global ServicesAPIPartner PanelCloud Panelde/fra1de/fra2nl/ams1ch/luz1ch/app1at/wie1de/fra3de/ehz1de/berServer
Timeline · 2 updates
  1. investigating Sep 18, 2026, 01:03 PM UTC

    We are currently investigating an issue affecting server shutdown operations.In some cases, a shutdown initiated via the Panel or API is successfully processed by the operating system, but the server remains displayed as active in the Panel. Workaround: If CPU usage and Storage IOPS have dropped and indicate that the operating system has already shut down, please do not send another ACPI shutdown request. Instead, use Power Off to correctly update the server’s power state.Our team has identified the cause and is working on a permanent solution.We will provide further updates as soon as they are available.

  2. resolved Sep 25, 2026, 08:15 AM UTC

    The previously observed ACPI shutdown issue can no longer be reproduced, and the affected functionality is currently operating as expected.We will continue to monitor the situation. A permanent fix addressing the underlying issue is scheduled to be released next week.

Read the full incident report →

Minor August 11, 2026

Panel Access Restricted

Detected by Pingoru
Aug 11, 2026, 08:18 AM UTC
Resolved
Aug 11, 2026, 10:09 AM UTC
Duration
1h 50m
Affected: Global ServicesPartner PanelCloud Panel
Timeline · 2 updates
  1. investigating Aug 11, 2026, 08:18 AM UTC

    We are currently experiencing issues accessing our panel. We are working to resolve the problem.

  2. resolved Aug 11, 2026, 10:09 AM UTC

    Issue is resolved

Read the full incident report →

Major July 14, 2026

We are investigating an issue

Detected by Pingoru
Jul 14, 2026, 10:18 AM UTC
Resolved
Jul 14, 2026, 01:07 PM UTC
Duration
2h 49m
Affected: Global ServicesPartner PanelCloud Panel
Timeline · 3 updates
  1. investigating Jul 14, 2026, 10:18 AM UTC

    We`re currently investigating an issue with Cloud Panels , we’ll update you soon.

  2. monitoring Jul 14, 2026, 12:39 PM UTC

    We applied a patch and the system is stable again. We will monitor it and provide an update later.

  3. resolved Jul 14, 2026, 01:07 PM UTC

    System is stable again. Team will continue with Root Cause Analyse and Post Mortem

Read the full incident report →

Minor June 19, 2026

Object Storage is currently not fully available

Detected by Pingoru
Jun 19, 2026, 04:21 PM UTC
Resolved
Jun 23, 2026, 03:20 PM UTC
Duration
3d 22h
Affected: de/fra2Object Storage
Timeline · 3 updates
  1. investigating Jun 19, 2026, 04:21 PM UTC

    Object Storage is currently not fully available

  2. monitoring Jun 20, 2026, 07:51 AM UTC

    Object Storage is available but with still with some performance degration.

  3. resolved Jun 23, 2026, 03:20 PM UTC

    Due to multiple Disk crashes we had some performance impact in the last days for our object storage. Currently everything is solved but we will improve the stability in the upcoming days.

Read the full incident report →

Minor June 18, 2026

Access to panel and API were partially unavailable.

Detected by Pingoru
Jun 18, 2026, 06:25 AM UTC
Resolved
Jun 18, 2026, 07:43 AM UTC
Duration
1h 18m
Affected: Global ServicesAPIPartner PanelCloud Panel
Timeline · 2 updates
  1. monitoring Jun 18, 2026, 06:25 AM UTC

    Access to panel and API were between 06:00 AM and 08:26 partially unavailable. Workloads has not been affected.

  2. resolved Jun 18, 2026, 07:43 AM UTC

    SSL Error is solved

Read the full incident report →

Minor May 8, 2026

Elevated CPU Usage on Virtual Machines

Detected by Pingoru
May 08, 2026, 09:05 AM UTC
Resolved
May 08, 2026, 03:56 PM UTC
Duration
6h 51m
Affected: de/fra1de/fra2nl/ams1ch/luz1ch/app1at/wie1de/fra3de/ehz1de/berServer
Timeline · 3 updates
  1. monitoring May 08, 2026, 09:05 AM UTC

    We are currently investigating an infrastructure issue that may cause elevated baseline CPU usage across multiple virtual machines. Customers may experience persistently higher CPU load. Our teams are actively working on resolution. We apologize for the inconvenience and will provide updates as soon as more information is available.

  2. monitoring May 08, 2026, 11:37 AM UTC

    After a global rebalancing of all Resources the Incident is closed. We are still watching and improving the last 1%

  3. resolved May 08, 2026, 03:56 PM UTC

    A configuration change deployed on 2026-05-07 at 14:20 CEST caused some virtual machines to experience reduced CPU performance, visible inside the guest as elevated steal time. There was no impact on VM availability. Customer reports prompted investigation on 2026-05-08 from 08:06 CEST. A hotfix was deployed at 11:45 CEST and the majority of VMs returned to expected performance shortly after.

Read the full incident report →