Gridscale incident
Server shutdown may not be reflected correctly
Gridscale experienced a minor incident on September 18, 2026 affecting Global Services and API and 1 more component, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 01:03 PM UTC
We are currently investigating an issue affecting server shutdown operations.In some cases, a shutdown initiated via the Panel or API is successfully processed by the operating system, but the server remains displayed as active in the Panel. Workaround: If CPU usage and Storage IOPS have dropped and indicate that the operating system has already shut down, please do not send another ACPI shutdown request. Instead, use Power Off to correctly update the server’s power state.Our team has identified the cause and is working on a permanent solution.We will provide further updates as soon as they are available.
- resolved Sep 25, 2026, 08:15 AM UTC
The previously observed ACPI shutdown issue can no longer be reproduced, and the affected functionality is currently operating as expected.We will continue to monitor the situation. A permanent fix addressing the underlying issue is scheduled to be released next week.