Great Minds Affirm incident

Many users unable to login

Minor Resolved View vendor source →

Great Minds Affirm experienced a minor incident on September 30, 2023 affecting Digital Platform, lasting 9h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2023, 05:43 PM UTC
Resolved
Oct 01, 2023, 03:12 AM UTC
Duration
9h 29m
Detected by Pingoru
Sep 30, 2023, 05:43 PM UTC

Affected components

Digital Platform

Update timeline

  1. investigating Sep 30, 2023, 05:43 PM UTC

    We are investigating an issue that is preventing many users from being able to login in some cases or taking extremely long to log in in other cases.

  2. monitoring Oct 01, 2023, 02:19 AM UTC

    We have implemented a fix and are closely monitoring to confirm it has resolved the issue.

  3. resolved Oct 01, 2023, 03:12 AM UTC

    After close monitoring we can confirm the issue is resolved. Users should be able to login successfully now.