Great Minds Affirm incident

Digital Platform Experiencing 500 errors

Major Resolved View vendor source →

Great Minds Affirm experienced a major incident on April 9, 2024 affecting Digital Platform, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 04:29 PM UTC
Resolved
Apr 09, 2024, 07:02 PM UTC
Duration
2h 32m
Detected by Pingoru
Apr 09, 2024, 04:29 PM UTC

Affected components

Digital Platform

Update timeline

  1. investigating Apr 09, 2024, 04:29 PM UTC

    The Great Minds team is investigating an incident where 500 type errors will occur to users. Updates to follow as root cause is found.

  2. investigating Apr 09, 2024, 04:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2024, 05:24 PM UTC

    Root cause has been found and fixed. The 500 errors are no longer being observed on the Digital Platform. The team continues to monitor to be sure this incident is resolved.

  4. resolved Apr 09, 2024, 07:02 PM UTC

    This incident has been resolved.