Great Minds Affirm incident

Digital Platform Eureka Math Squared Assessment Performance Problems and Student Experience Outage

Major Resolved View vendor source →

Great Minds Affirm experienced a major incident on May 6, 2024 affecting Digital Platform, lasting 7h 57m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 01:56 PM UTC
Resolved
May 06, 2024, 09:54 PM UTC
Duration
7h 57m
Detected by Pingoru
May 06, 2024, 01:56 PM UTC

Affected components

Digital Platform

Update timeline

  1. investigating May 06, 2024, 01:56 PM UTC

    Great Minds is currently investigating an issue on the Digital Platform leading to teachers getting a 500 error when interacting with assessments and the student experience is down. Updates to follow as the root cause is discovered and next steps determined.

  2. monitoring May 06, 2024, 03:34 PM UTC

    Remediation steps have been taken and the Great Minds teams observe the errors have stopped and performance has improved. The Digital Platform continues to be monitored closely.

  3. resolved May 06, 2024, 09:54 PM UTC

    This incident has been resolved.