Great Minds Affirm incident
InSync Not Loading When Attempting to Access for Some Users
Great Minds Affirm experienced a minor incident on August 5, 2024, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 05, 2024, 01:38 PM UTC
The team is currently investigating an issue impacting some teacher/administrator users when trying to access the InSync application. Insync will appear to just load forever if impacted. This is being investigated with high priority and updates will follow as work progresses. NOTE: This has no impact on Eureka Math Squared.
- monitoring Aug 05, 2024, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2024, 04:48 PM UTC
This incident has been resolved.