Grasshopper incident

GoTo Assist Corporate - Session Connection Issue

Notice Resolved View vendor source →

Grasshopper experienced a notice incident on February 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 06:39 PM UTC
Resolved
Feb 25, 2025, 06:39 PM UTC
Duration
—
Detected by Pingoru
Feb 25, 2025, 06:39 PM UTC

Update timeline

  1. resolved Feb 25, 2025, 06:39 PM UTC

    From February 25, 17:25 UTC to 18:05 UTC (24h), a subset of GoTo Assist Corporate customers may have experienced issues with session initiation and connection. As soon as the root cause was identified, it was promptly resolved. We have confirmed that the issue has been fully resolved, and all systems are now operating at 100% capacity. We will conduct an internal investigation into this issue and implement necessary improvements to our systems to help prevent or minimize future occurrences.