Grasshopper incident

GoTo Connect VoIP Phone Calls - Call Issues in Brazil

Major Resolved View vendor source →

Grasshopper experienced a major incident on March 12, 2025 affecting VoIP Calls - Deskphones and VoIP Calls - GoTo Connect Web and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 08:36 PM UTC
Resolved
Mar 12, 2025, 08:48 PM UTC
Duration
12m
Detected by Pingoru
Mar 12, 2025, 08:36 PM UTC

Affected components

VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound

Update timeline

  1. investigating Mar 12, 2025, 08:36 PM UTC

    We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. monitoring Mar 12, 2025, 08:44 PM UTC

    Our engineers are monitoring improvement and recovery for call establishment in Brazil and alls services are now functional and are continuing to investigate on the root cause of the issue. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Mar 12, 2025, 08:48 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.