GraphCDN incident

Increased error rates with service configuration updates

Minor Resolved View vendor source →

GraphCDN experienced a minor incident on April 18, 2024 affecting Dashboard and User API and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 02:50 PM UTC
Resolved
Apr 18, 2024, 04:48 PM UTC
Duration
1h 57m
Detected by Pingoru
Apr 18, 2024, 02:50 PM UTC

Affected components

DashboardUser APIAdmin API

Update timeline

  1. investigating Apr 18, 2024, 02:50 PM UTC

    We are investigating increased timeouts with Fastly KV, which is a required dependency for configuration updates either via the Stellate Dashboard, or the API. Fastly is tracking this incident via their status page at https://www.fastlystatus.com/incident/376458. This does not impact our edge services

  2. monitoring Apr 18, 2024, 03:50 PM UTC

    Fastly has identified the issue and implemented a fix. They are monitoring their systems to ensure this issue has been mitigated.

  3. resolved Apr 18, 2024, 04:48 PM UTC

    This incident has been resolved.