GraphCDN experienced a minor incident on January 7, 2025 affecting Dashboard and User API, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2025, 11:19 AM UTC
We are currently investigating this issue.
- identified Jan 07, 2025, 01:44 PM UTC
We are currently experiencing database performance issues and are actively working on updates to resolve the situation. Our team is implementing changes to restore normal service as quickly as possible. We will continue to provide updates as we progress.
- identified Jan 07, 2025, 02:49 PM UTC
We have identified potential optimizations and are in the process of testing them to ensure their effectiveness. While the main degradation has calmed down, we’re taking precautionary steps to apply patches and ensure the system's stability and safety moving forward.
- monitoring Jan 07, 2025, 03:48 PM UTC
We have applied new database indexes that should improve performance. We are still working on rolling out a production deployment to include additional API improvements.
- resolved Jan 08, 2025, 11:00 AM UTC
This incident has been resolved.