Granicus System Outage History

Started Jul 20, 2026, 02:53 PM UTC· resolved Jul 20, 2026, 06:32 PM UTC

1. investigating Jul 20, 2026, 02:53 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jul 20, 2026, 04:17 PM UTC

   Granicus Engineering teams continue to actively investigate this issue impacting a subset of govAccess OpenCities US sites. The issue is not affecting all sites across the platform. We apologize for any inconvenience and will provide further updates as more information becomes available.

3. identified Jul 20, 2026, 04:38 PM UTC

   Granicus Engineering teams have identified the root cause of the issue impacting a subset of govAccess OpenCities US sites. Restoration is currently in progress and services are expected to return to normal shortly. We appreciate your patience and apologize for any inconvenience.

4. monitoring Jul 20, 2026, 05:26 PM UTC

   A fix has been implemented for the issue impacting a subset of govAccess OpenCities US sites. We are seeing positive results and stability has returned to the affected services. Sites should now be accessible as expected. Our teams will continue to monitor to ensure sustained stability. We sincerely apologize for the disruption and any inconvenience caused. A final update will be provided once monitoring is complete.

5. resolved Jul 20, 2026, 06:32 PM UTC

   Granicus Engineering has resolved the issue impacting a subset of govAccess OpenCities US sites. Services have remained stable during the monitoring period, and all impacted sites are now accessible and operating normally. Our teams will continue to review the incident and perform a full root cause analysis. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.

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Started Jul 20, 2026, 02:53 PM UTC· resolved Jul 20, 2026, 03:05 PM UTC

1. investigating Jul 20, 2026, 02:53 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess OpenCities Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Jul 15, 2026, 08:23 AM UTC· resolved Jul 15, 2026, 09:02 AM UTC

1. investigating Jul 15, 2026, 08:23 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Jul 13, 2026, 05:02 PM UTC· resolved Jul 14, 2026, 03:17 AM UTC

1. investigating Jul 13, 2026, 05:02 PM UTC

   We are currently investigating an issue that may be causing delays in email processing and delivery for some GovQA customers. Users may experience email notifications being delivered later than expected. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.

2. monitoring Jul 13, 2026, 06:43 PM UTC

   Mitigation measures have been implemented, and we are currently monitoring the GovQA environment for stability. Email processing and delivery appear to be functioning normally at this time, and previously delayed messages are being processed. Our teams will continue to closely monitor the platform to ensure service remains stable.

3. resolved Jul 14, 2026, 03:17 AM UTC

   The email delivery delay issue has been resolved; our engineering team has implemented the fix and confirmed stable operation over a 10-hour monitoring period; all services are fully operational. We apologize for the inconvenience and thank you for your patience.

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Started Jul 09, 2026, 06:49 PM UTC· resolved Jul 10, 2026, 05:08 AM UTC

1. investigating Jul 09, 2026, 06:49 PM UTC

   Granicus Engineering team is currently investigating an issue impacting Swagit services. Our teams are actively working to identify the cause and restore normal service as quickly as possible. Further updates will be shared as they become available.

2. identified Jul 09, 2026, 07:36 PM UTC

   Granicus Engineering has identified a network-related issue impacting Swagit services. Our teams are actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. Further updates will be provided as they become available.

3. identified Jul 09, 2026, 10:18 PM UTC

   We have identified a likely cause of the service disruption impacting Swagit and are actively implementing corrective actions. Our teams continue to work toward full service restoration. We appreciate your patience and will provide additional updates as they become available.

4. resolved Jul 10, 2026, 05:08 AM UTC

   The issue has been resolved as of 8:15 PM CDT and all services have been restored to full operational status. We thank you for your patience and apologize for any inconvenience caused.

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Started Jul 09, 2026, 01:28 PM UTC· resolved Jul 09, 2026, 02:13 PM UTC

1. investigating Jul 09, 2026, 01:28 PM UTC

   Granicus engineering teams are actively working to identify the cause impacting Simpleview CMS sites. We will provide further updates as more information becomes available.

2. investigating Jul 09, 2026, 01:44 PM UTC

   Granicus engineering teams continue to actively investigate the issue impacting Simpleview CMS sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.

3. resolved Jul 09, 2026, 02:13 PM UTC

   The issue impacting Simpleview CMS sites has been resolved, and services have been restored. Our engineering teams have confirmed that site availability has returned to normal and continue to actively monitor the platform to ensure ongoing stability. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while our teams worked to restore service.

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Started Jul 08, 2026, 02:00 PM UTC· resolved Jul 09, 2026, 08:55 AM UTC

1. investigating Jul 08, 2026, 02:00 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Core Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jul 08, 2026, 02:21 PM UTC

   Granicus Engineering is currently investigating an issue impacting the OneView Web App, where users may encounter a blank white screen when accessing services through a web browser. As a result, citizens using the web-based version may be unable to access available services. The native iOS and Android apps remain operational, and the core OneView platform is not impacted. Our Engineering teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.

3. identified Jul 08, 2026, 03:16 PM UTC

   Granicus Engineering has identified the cause of the issue impacting the OneView Web App. Our Engineering teams have developed a corrective fix and are currently validating and applying the change. We will continue to provide updates as remediation progresses.

4. identified Jul 08, 2026, 05:20 PM UTC

   The corrective fix has been successfully validated in our staging environment and is confirmed to resolve the issue. Our Engineering teams are proceeding with the production deployment and will apply the fix at the earliest safe opportunity. We sincerely apologize for the inconvenience this has caused and appreciate your patience. Citizens requiring immediate access to services may continue to use the native iOS or Android mobile apps, which remain fully operational. We will provide a final update once the fix has been applied to production and full service has been restored.

5. resolved Jul 09, 2026, 08:55 AM UTC

   The issue impacting the OneView Web App has been fully resolved. The corrective fix was successfully deployed and validated across multiple environments. All OneLink web app services are now operating normally. We sincerely apologize for any inconvenience caused and appreciate your patience while our teams worked to restore full service.

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Started Jul 07, 2026, 01:21 PM UTC· resolved Jul 07, 2026, 03:45 PM UTC

1. investigating Jul 07, 2026, 01:21 PM UTC

   We are currently investigating an issue impacting the availability of the govMeetings SpeakUp application. Users may be experiencing issues accessing the service. The Granicus Engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

2. investigating Jul 07, 2026, 02:14 PM UTC

   The Granicus Engineering team continues to actively investigate the issue impacting the availability of the govMeetings SpeakUp application. Our teams have completed several mitigation and diagnostic activities and are currently performing deeper analysis to determine the source of the service instability. We remain focused on restoring normal service as quickly as possible and will provide further updates as additional information becomes available. Thank you for your patience.

3. identified Jul 07, 2026, 03:22 PM UTC

   The Granicus Engineering team has identified the cause of the issue affecting the govMeetings SpeakUp application and is actively implementing mitigation measures. We are monitoring the environment closely to confirm service stability and will provide further updates as progress continues. Thank you for your patience.

4. resolved Jul 07, 2026, 03:45 PM UTC

   The issue impacting the availability of the govMeetings SpeakUp application has been resolved. The Granicus Engineering team implemented mitigation measures, and service has remained stable following monitoring and validation efforts. We will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience this issue may have caused and thank you for your patience.

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Started Jul 01, 2026, 10:09 PM UTC· resolved Jul 15, 2026, 12:25 AM UTC

1. identified Jul 01, 2026, 10:09 PM UTC

   Word Integration Advisory for Legistar Users We would like to make customers aware of an issue affecting the Microsoft Word integration functionality used within Legistar. Our teams have identified that users running Microsoft 365 Office Version 2606 may experience issues when opening or editing legislative files through the Word integration feature. We are actively monitoring the situation and working with our Engineering and Technical Support teams to evaluate any available mitigation options while a permanent resolution is being developed. Additional information regarding the issue can be found here: https://learn.microsoft.com/en-us/answers/questions/2338779/after-installation-of-kb5094126-the-word-integrati Recommended Action for Users Who Have Not Updated to Version 2606 To help prevent potential disruption, we recommend pausing Microsoft Office updates until additional guidance becomes available. To pause Office updates: Open Microsoft Word. Select File > Account. Under Office Updates, select Update Options. Choose Disable Updates. Confirm the action if prompted. Note: Disabling updates will help prevent installation of Version 2606 until this issue has been resolved. For Users Currently Experiencing the Issue If you are currently unable to open or edit legislative files through the Word integration feature, please contact Granicus Technical Support if you have not already done so. We are actively tracking reported cases and will continue to provide updates as new information becomes available. Ongoing Monitoring We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available. Thank you for your patience and understanding. Discover questions on Microsoft Q&A that will help you on every step of your technical journey.

2. monitoring Jul 02, 2026, 04:02 AM UTC

   We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available. Thank you for your patience and understanding.

3. monitoring Jul 03, 2026, 06:07 PM UTC

   This issue has been identified as originating from a recent update to Microsoft 365 Office Version 2606 and the update introduced a change that impacts the ability to open or edit legislative files through the Word integration feature. We are closely monitoring the software provider's progress under: https://learn.microsoft.com/en-us/answers/questions/5917867/after-installation-of-kb5094126-the-word-integrati and will communicate any updates as soon as they become available.

4. monitoring Jul 07, 2026, 01:13 AM UTC

   We continue to actively monitor the Microsoft 365 Word integration issue affecting Legistar Agenda LE. At this time, we are awaiting changes from Microsoft to fully resolve the issue. Our teams remain engaged and will provide further updates as soon as new information becomes available. In the meantime, more information can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737#:~:text=Known%20issues%20in%20this%20update

5. monitoring Jul 09, 2026, 02:48 AM UTC

   Our teams remain actively engaged in monitoring the Microsoft 365 Word integration issue affecting Legistar Agenda LE. We have identified that a complete resolution requires changes from Microsoft, and we are awaiting their implementation. We will continue to provide updates as new information becomes available. Additional details can be found here: https://support.microsoft.com/en-us/topic/june-9-2026-kb5094126-os-builds-26200-8655-and-26100-8655-1a9bcba6-5f53-4075-8156-fe11ac631737

6. resolved Jul 15, 2026, 12:25 AM UTC

   Microsoft has released Microsoft 365 Word Version 2606 (Build 20131.20152), and Granicus has completed validation testing confirming compatibility with Agenda LE and the Word Integration feature. Customers who experienced issues related to the previous Microsoft update should install the latest Word update and validate functionality after deployment. If users continue to experience Word integration issues after updating, please contact Granicus Support for further investigation

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Started Jul 01, 2026, 05:56 PM UTC· resolved Jul 01, 2026, 06:53 PM UTC

1. investigating Jul 01, 2026, 05:56 PM UTC

   We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service. Thank you, Granicus Customer Support

2. identified Jul 01, 2026, 06:24 PM UTC

   We identified the cause of the message delivery delays and implemented mitigation actions. Message processing has resumed and queues are recovering. Engineering teams are monitoring the environment to ensure services continue operating normally while remaining backlog messages are processed.

3. resolved Jul 01, 2026, 06:53 PM UTC

   We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing. Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability. We apologize for any inconvenience and appreciate your patience while we worked to restore service.

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Started Jun 27, 2026, 10:00 AM UTC· resolved Jun 27, 2026, 11:16 AM UTC

1. investigating Jun 27, 2026, 10:00 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jun 27, 2026, 10:24 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

3. resolved Jun 27, 2026, 11:16 AM UTC

   The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

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Started Jun 23, 2026, 09:45 AM UTC· resolved Jun 23, 2026, 10:02 AM UTC

1. investigating Jun 23, 2026, 09:45 AM UTC

   1045 GMT The Granicus Engineering team is investigating an issue causing Granicus Destinations (Simpleview) euDMS to be currently unavailable. Support and Engineering teams are actively engaged and working to restore service as quickly as possible. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

2. resolved Jun 23, 2026, 10:02 AM UTC

   The Granicus Engineering team has resolved the issue affecting Granicus Destinations (Simpleview) euDMS, and service has now been restored. Our teams have confirmed that the platform is operating normally. We apologise for the disruption and thank you for your patience and cooperation while we worked to resolve the issue.

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Started Jun 16, 2026, 01:25 PM UTC· resolved Jun 16, 2026, 04:47 PM UTC

1. investigating Jun 16, 2026, 01:25 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jun 16, 2026, 02:40 PM UTC

   Granicus Engineering teams continue to actively investigate the issue impacting OneView Dynamics. Our teams are working on this with the highest priority and are exploring all potential causes. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

3. identified Jun 16, 2026, 03:23 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Jun 16, 2026, 04:27 PM UTC

   Granicus Engineering teams have identified the cause of the issue impacting OneView Dynamics. We are currently working to implement and validate a remediation to restore service as quickly as possible. Our teams continue to treat this incident with the highest priority and are closely monitoring progress. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience.

5. identified Jun 16, 2026, 04:33 PM UTC

   We are continuing to work on a fix for this issue.

6. resolved Jun 16, 2026, 04:47 PM UTC

   The issue impacting OneView Dynamics has been resolved, and services have now been fully restored. Granicus Engineering teams have implemented the necessary remediation and are continuing to monitor the platform to ensure stability. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout.

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Started Jun 11, 2026, 07:46 PM UTC· resolved Jun 11, 2026, 10:55 PM UTC

1. investigating Jun 11, 2026, 07:46 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. resolved Jun 11, 2026, 10:55 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

3. resolved Jun 11, 2026, 10:55 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Jun 10, 2026, 10:37 AM UTC· resolved Jul 01, 2026, 03:54 PM UTC

1. investigating Jun 10, 2026, 10:37 AM UTC

   11:30 GMT The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident. We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

2. investigating Jun 10, 2026, 10:38 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 10, 2026, 11:25 AM UTC

   A fix has been implemented and we are monitoring the results.

4. identified Jun 10, 2026, 01:58 PM UTC

   Following the earlier mitigation, we have identified additional issues impacting some integrations. The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service. We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.

5. identified Jun 10, 2026, 03:28 PM UTC

   Granicus Engineering team has identified the root cause of the integration failures and has successfully contained the issue. New submissions are now processing as expected, and the platform is stable and fully operational. Our teams are continuing to review the previously impacted integrations and submissions to assess their status and determine appropriate recovery actions. We will provide further updates as this work progresses. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

6. monitoring Jun 10, 2026, 05:06 PM UTC

   Our engineering team has identified the root cause and successfully contained the issue. As of now, all new submissions are processing correctly, and the platform is stable and fully functional. Our ongoing analysis indicates that some submissions created prior to the fix may not have completed their downstream integrations as expected. These impacted submissions are currently being assessed in detail and our Technical Support Team will contact any impacted customers tomorrow to assist with recovery of any missing integrations. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work toward a complete resolution for impacted customers.

7. monitoring Jun 11, 2026, 01:15 PM UTC

   The platform remains stable and fully operational for all new submissions. Integrations running on the submission and creation stages of processes submitted between approximately 4:00 AM and 2:00 PM BST on 10th June may not have completed their downstream execution as expected. Granicus engineering team is finalising the detailed per-customer impact assessment and expects to have this completed today. Our Technical Support Team will begin contacting impacted customers directly today with specific details of the affected submissions and available recovery options. We sincerely apologise for the inconvenience caused and appreciate your continued patience.

8. monitoring Jun 11, 2026, 05:32 PM UTC

   The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologise for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

9. monitoring Jun 11, 2026, 06:02 PM UTC

   The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologies for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

10. monitoring Jun 12, 2026, 05:33 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution. We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete resolution for all affected customers.

11. monitoring Jun 15, 2026, 02:35 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team is currently conducting testing of the recovery solution and our Technical Support Team will be sending a follow-up communication to impacted customers with further details. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience as we work toward completing the recovery for all affected customers.

12. monitoring Jun 16, 2026, 07:50 PM UTC

    The platform continues to operate normally with no impact to new submissions. Testing of the recovery solution is progressing well and nearing completion. Our Technical Support Team has sent follow-up communications to impacted customers who opted in, with detailed information for their review and confirmation. We will provide the next update once the recovery solution has been deployed and is available for use. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

13. monitoring Jun 22, 2026, 07:28 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team has completed development and is finalising testing of the recovery solution. We expect to begin executing recovery for customers who have opted in later this week. Our Technical Support Team will continue to work directly with impacted customers through to resolution. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

14. monitoring Jun 29, 2026, 06:39 PM UTC

    The platform continues to operate normally with no impact to new submissions. Our Engineering team has completed the recovery solution and has begun final validation. We expect to commence recovery for opted-in customers shortly. Our Technical Support Team will continue to work directly with impacted customers to coordinate the recovery of their specific integrations. If you have not yet responded to our earlier communication regarding your recovery preference, please do so at your earliest convenience. We sincerely apologise for the time this has taken and appreciate your continued patience as we work through the final stages of recovery.

15. resolved Jul 01, 2026, 03:54 PM UTC

    The platform continues to operate normally with no impact to new submissions. Recovery of affected integrations is actively underway. Our Engineering team has successfully completed and deployed the recovery solution, and processing for opted-in customers has commenced. Multiple customer environments have already been recovered. Going forward, our Technical Support Team will continue to work directly with each remaining impacted customer on a one-to-one basis to coordinate and complete their specific recovery. This will be our final update on this status page for this issue. All further communication will be handled directly with impacted customers through our Technical Support Team. We sincerely apologise for the duration and impact of this incident and thank you for your patience and cooperation throughout the recovery process.

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Started Jun 09, 2026, 06:25 PM UTC· resolved Jun 09, 2026, 11:28 PM UTC

1. investigating Jun 09, 2026, 06:25 PM UTC

   Granicus Engineering team is currently investigating an issue impacting Archive Video and Swagit services. Customers may experience delays in video processing, uploads, or availability of meeting recordings and related video content. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as they become available.

2. identified Jun 09, 2026, 07:19 PM UTC

   Granicus Engineering team has identified the issue impacting Archive Video and Swagit services and is actively working on implementing a fix. Our teams remain fully engaged in restoring services as quickly as possible. Additional updates will be provided as more information becomes available.

3. monitoring Jun 09, 2026, 09:23 PM UTC

   The issue affecting Archive Video and Swagit services has been resolved. Granicus engineering team identified the cause, implemented a fix and restored services. We apologize for the inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.

4. resolved Jun 09, 2026, 11:28 PM UTC

   This incident has been resolved.

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Started Jun 04, 2026, 05:56 PM UTC· resolved Jun 04, 2026, 06:33 PM UTC

1. investigating Jun 04, 2026, 05:56 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService US Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Jun 04, 2026, 01:42 AM UTC· resolved Jun 04, 2026, 06:34 PM UTC

1. investigating Jun 04, 2026, 01:42 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Region: Canada Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Jun 04, 2026, 02:45 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 04, 2026, 04:31 AM UTC

   The Granicus Engineering team continue to investigate the issues in Media Manager. Support teams are actively engaged in issue identification to achieve full-service stability. We will share the next update in one hour. We apologize for the inconvenience and appreciate your patience and cooperation.

4. monitoring Jun 04, 2026, 05:27 AM UTC

   The Engineering team has identified and implemented corrective actions to resolve the issue, we are monitoring the issue closely. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

5. monitoring Jun 04, 2026, 12:10 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Jun 04, 2026, 06:34 PM UTC

   This incident has been resolved.

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Started Jun 02, 2026, 07:32 PM UTC· resolved Jun 02, 2026, 07:42 PM UTC

1. investigating Jun 02, 2026, 07:32 PM UTC

   We are currently investigating an issue impacting Simpleview CRM and CMS products that is impacting the ability to upload images. Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available.

2. resolved Jun 02, 2026, 07:42 PM UTC

   This issue has been resolved.

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Started Jun 02, 2026, 07:04 PM UTC· resolved Jun 03, 2026, 12:26 AM UTC

1. investigating Jun 02, 2026, 07:04 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting AV control functionality within Swagit. Our teams are actively working to identify the root cause and restore normal service. We will continue to provide timely updates as more information becomes available and progress is made toward full resolution.

2. investigating Jun 02, 2026, 07:45 PM UTC

   Granicus Engineering team continues to actively investigate the issue impacting AV control functionality within Swagit. We are working diligently to identify the root cause and restore full functionality at the earliest. We will keep you updated as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.

3. monitoring Jun 02, 2026, 07:58 PM UTC

   Granicus Engineering has implemented a fix for the issue impacting AV control functionality within Swagit, and services have now been restored. Successful validation has been completed, and normal functionality has resumed across all impacted areas. We will continue to monitor the system closely to ensure sustained stability. Thank you for your patience and understanding while we worked to resolve this issue.

4. resolved Jun 03, 2026, 12:26 AM UTC

   This incident has been resolved.

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Started May 26, 2026, 02:11 PM UTC· resolved May 26, 2026, 06:47 PM UTC

1. investigating May 26, 2026, 02:11 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Insite Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

2. monitoring May 26, 2026, 02:22 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 26, 2026, 06:47 PM UTC

   The issue impacting govMeetings InSite has now been resolved, and services are operating normally. Our teams have closely monitored the platform and confirmed stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked through this.

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Started May 26, 2026, 10:59 AM UTC· resolved May 26, 2026, 01:04 PM UTC

1. investigating May 26, 2026, 10:59 AM UTC

   11:45 GMT Granicus Engineering teams are currently investigating an issue impacting GovDelivery – Communications Cloud (UK). Our teams are treating this as a priority, and further updates will be provided as soon as possible. Product: GovDelivery – Communications Cloud (UK) Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating May 26, 2026, 11:01 AM UTC

   We are continuing to investigate this issue.

3. monitoring May 26, 2026, 12:05 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 26, 2026, 01:04 PM UTC

   This incident has been resolved.

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Started May 22, 2026, 06:03 PM UTC· resolved May 22, 2026, 08:18 PM UTC

1. investigating May 22, 2026, 06:03 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting Indigov Websites - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov Websites - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. monitoring May 22, 2026, 06:55 PM UTC

   Teams have implemented a fix and services have been restored. We are actively monitoring to ensure stability and full recovery. We apologize for the inconvenience and appreciate your patience.

3. resolved May 22, 2026, 08:18 PM UTC

   This incident has been resolved.

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Started May 21, 2026, 01:01 AM UTC· resolved May 21, 2026, 08:19 AM UTC

1. investigating May 21, 2026, 01:01 AM UTC

   We are currently investigating an issue impacting EngagementHQ Canada. Our teams are actively working to identify the root cause and restore service as quickly as possible.

2. investigating May 21, 2026, 03:51 AM UTC

   Our engineering team is working with high priority to resolve the performance and intermittent outage issues. We sincerely apologize for the inconvenience and appreciate your patience. We will provide the next update in approximately one hour as we make further progress.

3. resolved May 21, 2026, 08:19 AM UTC

   This incident has been resolved.

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Started May 14, 2026, 03:05 PM UTC· resolved May 14, 2026, 04:55 PM UTC

1. investigating May 14, 2026, 03:05 PM UTC

   We are currently investigating an issue impacting some DMS and Apex sites that is causing them to be unavailable. Our teams are actively working to identify the root cause and restore service as quickly as possible.

2. investigating May 14, 2026, 04:02 PM UTC

   Our teams are continuing to investigate this issue.

3. resolved May 14, 2026, 04:55 PM UTC

   The Granicus Engineering team has identified and implemented corrective actions to mitigate the service issues for Simpleview DMS. All sites are now operational.

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