Grain experienced a minor incident on August 6, 2024 affecting Recording Processing, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Recording Processing
Update timeline
- identified Aug 06, 2024, 04:43 PM UTC
Due to a downstream incident occuring with one of our transcription providers, we're seeing issues not limited to empty or partially missing transcripts on new recordings. Once a fix has been rolled out, we intend to run recovery processes to return the missing data.
- monitoring Aug 06, 2024, 06:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2024, 07:48 PM UTC
This incident has been resolved and all affected recordings recovered.