Grain incident

Transcription partner incident causing recording processing delays

Notice Resolved View vendor source →

Grain experienced a notice incident on September 16, 2024 affecting Recording Processing, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 02:49 PM UTC
Resolved
Sep 16, 2024, 09:55 PM UTC
Duration
7h 5m
Detected by Pingoru
Sep 16, 2024, 02:49 PM UTC

Affected components

Recording Processing

Update timeline

  1. monitoring Sep 16, 2024, 02:49 PM UTC

    Our transcription partner experienced an incident earlier today that caused transcript processing to fail. The incident has not passed and we are working through the backlog of recordings to ensure the transcription has properly processed. Some recordings are delayed until processing has completed.

  2. resolved Sep 16, 2024, 09:55 PM UTC

    The backlog of recordings has now fully processed.