Graduway Outage History

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Graduway had 29 outages in the last 2 years totaling 11h 42m of downtime — averaging 1.2 incidents per month.

There were 29 Graduway outages since May 29, 2024 totaling 11h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.graduway.com

Minor June 21, 2024

Certain Raiser's Edge NXT Data Loads Failed Overnight

Detected by Pingoru
Jun 21, 2024, 12:47 PM UTC
Resolved
Jun 21, 2024, 09:19 PM UTC
Duration
8h 32m
Affected: Data Loads & Writebacks - Raiser's Edge NXT
Timeline · 3 updates
  1. monitoring Jun 21, 2024, 12:47 PM UTC

    Our automated alerts system has detected that certain Raiser's Edge NXT data loads failed overnight. These data loads will restart automatically after business hours today. Organizations using Raiser's Edge NXT as their CRM should expect their donor data may be out of date by one day until tomorrow morning, June 22nd. Stewardship prompts for any gifts posted to NXT yesterday will be automatically delivered on Monday morning, June 24th for affected organizations.

  2. monitoring Jun 21, 2024, 12:49 PM UTC

    Our engineers are continuing to monitor, please subscribe to this incident report for further updates.

  3. resolved Jun 21, 2024, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2024

Unplanned Maintenance Overage - Raiser's Edge NXT

Detected by Pingoru
Jun 06, 2024, 01:05 PM UTC
Resolved
Jun 06, 2024, 04:15 PM UTC
Duration
3h 9m
Affected: Data Loads & Writebacks - Raiser's Edge NXT
Timeline · 2 updates
  1. monitoring Jun 06, 2024, 01:05 PM UTC

    An unplanned overage of scheduled maintenance has caused certain NXT data loads to fail overnight. This scheduled maintenance is now complete and these data loads will restart automatically after business hours today. Organizations using NXT as their CRM should expect their donor data to be out of date by one day until tomorrow, Friday, June 7th. Stewardship prompts for any gifts posted to NXT yesterday will also be delivered tomorrow, June 7th.

  2. resolved Jun 06, 2024, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2024

Automated First Drafts Were Not Delivered to Certain Users this Morning

Detected by Pingoru
May 29, 2024, 11:25 AM UTC
Resolved
May 06, 2024, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 29, 2024, 11:25 AM UTC

    An issue was detected this morning which caused some automated First Draft prompts to fail to send. We have since confirmed First Draft delivery times, web app responsiveness and all other performance metrics have returned to normal, and all users have received their First Drafts from this morning. We are continuing to monitor performance throughout today and tomorrow and we are working to improve our automated alerts to more quickly respond to this type of error in the future, should it arise again.

Read the full incident report →