GPS Insight experienced a major incident on July 5, 2018 affecting Mobile App, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile App
Update timeline
- investigating Jul 05, 2018, 05:07 PM UTC
It appears that emails for work orders and estimates are not being sent from the mobile app. This is impacting customers that use ServiceCEO. We are currently investigating this issue.
- identified Jul 05, 2018, 05:28 PM UTC
The root cause of the incident has been found. The team has implemented a fix. It will be released shortly.
- resolved Jul 05, 2018, 06:33 PM UTC
A fix has been implemented. All emails that were impacted have now been sent.