GPS Insight incident

Follow-up: Emails for Work Orders and Custom Forms

Minor Resolved View vendor source →

GPS Insight experienced a minor incident on July 6, 2018 affecting Mobile App, lasting 10h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2018, 07:29 PM UTC
Resolved
Jul 07, 2018, 05:35 AM UTC
Duration
10h 6m
Detected by Pingoru
Jul 06, 2018, 07:29 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Jul 06, 2018, 07:29 PM UTC

    We have implemented a fix however some customers are still experiencing issues. All systems indicate that emails are being sent. We are investigating further. Stay tuned.

  2. identified Jul 06, 2018, 08:21 PM UTC

    The team has found the email issue and released a fix. Some customers are still experiencing issues with links including a prefix, i.e. "pg-". For impacted customers, as a workaround please remove the prefix and the links will work. We will have another update as soon as all issues are resolved.

  3. monitoring Jul 06, 2018, 08:56 PM UTC

    A fix has been implemented for all issues and we are monitoring the results.

  4. resolved Jul 07, 2018, 05:35 AM UTC

    This incident has been resolved