GPS Insight experienced a minor incident on January 18, 2019 affecting Support Services, lasting 17h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Support Services
Update timeline
- investigating Jan 18, 2019, 08:06 PM UTC
Support chat is experiencing service interruptions due to third party software. We are investigating this issue. In the meantime, please email [email protected] for help.
- monitoring Jan 18, 2019, 09:48 PM UTC
We are now able to chat with our users who need assistance. However, the third party software is still experiencing some outages and we are monitoring the situation.
- monitoring Jan 18, 2019, 11:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 19, 2019, 01:33 PM UTC
Support chat has been fully restored.