GPS Insight incident

Desktop App and Mobile App Job Start Times Not Synced

Notice Resolved View vendor source →

GPS Insight experienced a notice incident on March 11, 2019 affecting Cloud Portal and Mobile App, lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2019, 02:24 PM UTC
Resolved
Mar 11, 2019, 08:41 PM UTC
Duration
6h 17m
Detected by Pingoru
Mar 11, 2019, 02:24 PM UTC

Affected components

Cloud PortalMobile App

Update timeline

  1. investigating Mar 11, 2019, 02:24 PM UTC

    It has been brought to our attention that the times on the mobile app may appear an hour later than the times on the desktop app. This has been reported as happening on both Android and iOS devices. We believe this has been caused by Daylight Savings Time and are investigating this issue. Please check that your devices are displaying the correct start times for your technicians. If they are not, please confirm the time zone on the mobile device is set properly. If it is set properly and you are still seeing issues, please reach out to us via live chat or at [email protected]. We are sorry for this inconvenience.

  2. monitoring Mar 11, 2019, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2019, 08:41 PM UTC

    This incident has been resolved.