GPS Insight incident

QuickBooks Sync Speed is Reduced

Minor Resolved View vendor source →

GPS Insight experienced a minor incident on March 19, 2019 affecting Cloud Portal, lasting 15h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2019, 05:25 PM UTC
Resolved
Mar 20, 2019, 08:27 AM UTC
Duration
15h 2m
Detected by Pingoru
Mar 19, 2019, 05:25 PM UTC

Affected components

Cloud Portal

Update timeline

  1. identified Mar 19, 2019, 05:25 PM UTC

    At this time, the speed for the sync between ServiceBridge and QBO is severely reduced. We are working to improve the speed and will keep this page updated.

  2. identified Mar 19, 2019, 05:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 20, 2019, 08:27 AM UTC

    The ServiceBridge team has confirmed that technical issues relating to QuickBooks sync degraded performance have been resolved, and the system is back to full functionality.