GPS Insight incident

Log in issue

Major Resolved View vendor source →

GPS Insight experienced a major incident on January 11, 2021 affecting Cloud Portal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2021, 04:04 PM UTC
Resolved
Jan 12, 2021, 04:37 PM UTC
Duration
1d
Detected by Pingoru
Jan 11, 2021, 04:04 PM UTC

Affected components

Cloud Portal

Update timeline

  1. investigating Jan 11, 2021, 04:04 PM UTC

    There have been reports of issues with logging into the Cloud Portal. We are currently investigating and will update once we get more information.

  2. identified Jan 11, 2021, 08:37 PM UTC

    We have found the root of the cause. This outage only effects a few selected accounts. We apologize for the inconvenience and we are working diligently to get it up and running as fast as possible.

  3. resolved Jan 12, 2021, 04:37 PM UTC

    The issue has been resolved. If you are still experiencing log in issues, please contact support for additional assistance.