GPS Insight incident

QBO tax sync issues

Notice Resolved View vendor source →

GPS Insight experienced a notice incident on April 20, 2021 affecting Cloud Portal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 04:50 PM UTC
Resolved
Apr 21, 2021, 04:58 PM UTC
Duration
1d
Detected by Pingoru
Apr 20, 2021, 04:50 PM UTC

Affected components

Cloud Portal

Update timeline

  1. investigating Apr 20, 2021, 04:50 PM UTC

    We are currently investigating an issue where Invoices are not syncing over to QBO.

  2. investigating Apr 20, 2021, 04:58 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 20, 2021, 05:45 PM UTC

    We've identified the issue is on the side of QBO. They are made aware and working to resolve the issue. We will provide updates as we hear from QBO.

  4. monitoring Apr 21, 2021, 01:37 PM UTC

    QBO has implemented a fix and everything should be working as normal. We will continue to monitor the situation.

  5. monitoring Apr 21, 2021, 02:41 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 21, 2021, 04:58 PM UTC

    This incident has been resolved.