GPS Insight experienced a major incident on August 8, 2022 affecting Mobile App and Website, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2022, 07:50 AM UTC
FSM web application and FSM mobile applications users will not be able to login due to SSO service outage. Our team is investigating issue to get system back to working state.
- identified Aug 08, 2022, 02:46 PM UTC
The issue has been identified and our team is working towards a fix. We will provide an update as soon as we get more information.
- identified Aug 08, 2022, 04:04 PM UTC
The issue has been identified and our team is working towards a fix. Currently, we have emailed all effected customers with a temporary link to regain access to their accounts. If you have not received this email, please reach out to our support.
- identified Aug 08, 2022, 04:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 08, 2022, 04:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 08, 2022, 04:59 PM UTC
A fix has been implemented and we will be monitoring the issue. Please contact support if you are still unable to log in.
- monitoring Aug 08, 2022, 05:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 08, 2022, 05:59 PM UTC
This incident has been resolved.