GPS Insight incident

Emails for Work Orders and Custom Forms

Minor Resolved View vendor source →

GPS Insight experienced a minor incident on July 6, 2018 affecting Mobile App, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2018, 02:24 PM UTC
Resolved
Jul 06, 2018, 06:15 PM UTC
Duration
3h 51m
Detected by Pingoru
Jul 06, 2018, 02:24 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Jul 06, 2018, 02:24 PM UTC

    It appears that some emails for work orders and custom forms are not being sent from the mobile app. This is impacting customers that use ServiceCEO. We are currently investigating this issue.

  2. resolved Jul 06, 2018, 06:15 PM UTC

    The team has identified and fixed the issue. All systems are operational. All emails that were in queue have now been sent.