GPS Insight experienced a major incident on March 5, 2019 affecting Cloud Portal, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Portal
Update timeline
- identified Mar 05, 2019, 04:38 PM UTC
There have been multiple reports of users not being able to access location records through the customer records or universal search. Additionally, there are issues when trying to edit products and services in a work order on already created objects or edit teams.
- resolved Mar 05, 2019, 07:46 PM UTC
This incident has been resolved.