GPS Insight incident

Deleting Photos on Mobile Device Blocks Further Sync

Minor Resolved View vendor source →

GPS Insight experienced a minor incident on May 14, 2019 affecting Mobile App and Mobile App Sync, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2019, 03:13 PM UTC
Resolved
May 14, 2019, 07:37 PM UTC
Duration
4h 24m
Detected by Pingoru
May 14, 2019, 03:13 PM UTC

Affected components

Mobile AppMobile App Sync

Update timeline

  1. investigating May 14, 2019, 03:13 PM UTC

    When a user deletes a photo from the mobile app an error occurs that prohibits further syncing of data between the mobile app and web app.

  2. identified May 14, 2019, 03:37 PM UTC

    We have identified what is causing the sync issues and are working on a fix.

  3. resolved May 14, 2019, 07:37 PM UTC

    A fix was released and we've been monitoring the issue for the last 2 hours. All is back to normal.