GoToConnect Outage History
GoToConnect is up right nowPingoru has recorded 52 incidents for GoToConnect: 35 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 6 | 32 of 744 (4%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 3 | 16 of 744 (2%) |
| August 2026 | 3 | 264 of 744 (35%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 2 | 2 of 527 (0%) |
Incidents, newest first
Notice February 27, 2026 GoTo Connect – Inbound PSTN Calls Not Connecting 1h 6m
Started Feb 27, 2026, 08:04 AM UTC· resolved Feb 27, 2026, 09:10 AM UTC
- resolved Feb 27, 2026, 12:29 PM UTC
During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls. We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major January 27, 2026 Other - database replication lag to remote regions 47m Administration Portal
Started Jan 27, 2026, 12:53 AM UTC· resolved Jan 27, 2026, 01:40 AM UTC
- identified Jan 27, 2026, 12:53 AM UTC
Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available. We will provide another update shortly.
- monitoring Jan 27, 2026, 01:31 AM UTC
Our engineers have begun seeing signs of recovery and are continuing to monitor for continued stability. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 27, 2026, 01:40 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major January 22, 2026 Pro and Central - Outlook and Microsoft 365 1d Grasshopper, Pro/Central, Administration Portal
Started Jan 22, 2026, 10:10 PM UTC· resolved Jan 23, 2026, 10:13 PM UTC
- identified Jan 22, 2026, 10:10 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 22, 2026, 10:21 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
- identified Jan 23, 2026, 04:12 AM UTC
Microsoft is continuing to address the ongoing Microsoft 365 service incident. Microsoft reports improvements in availability, but recovery efforts are still in progress, and some users may continue to experience intermittent impact. For the latest updates, please refer to Microsoft’s status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We will continue to share updates as more information becomes available.
- monitoring Jan 23, 2026, 01:22 PM UTC
Microsoft is confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 23, 2026, 10:13 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major January 21, 2026 Email delivery issues 21m Pro/Central, Administration Portal
Started Jan 21, 2026, 07:47 PM UTC· resolved Jan 21, 2026, 08:09 PM UTC
- identified Jan 21, 2026, 07:47 PM UTC
Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution. This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails. We will provide another update shortly.
- identified Jan 21, 2026, 08:01 PM UTC
Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations. We will provide another update shortly.
- monitoring Jan 21, 2026, 08:03 PM UTC
Our engineers are confirming that all services are restored and emails are being delivered. There may be a small delay while the system processes the backlog of accumulated emails. We will continue monitoring the situation and will provide a final update shortly.
- resolved Jan 21, 2026, 08:09 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major January 18, 2026 GoTo Connect - inbound/outbound call failure in livephx 37m VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, PSTN Calls - Inbound and 1 more
Started Jan 18, 2026, 06:04 PM UTC· resolved Jan 18, 2026, 06:41 PM UTC
- investigating Jan 18, 2026, 06:04 PM UTC
We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available Our engineers are working to identify the issue and will provide another update shortly.
- identified Jan 18, 2026, 06:12 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jan 18, 2026, 06:26 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 18, 2026, 06:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major December 18, 2025 GoTo Connect - Softphone call issues 45m VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile
Started Dec 18, 2025, 07:29 PM UTC· resolved Dec 18, 2025, 08:15 PM UTC
- investigating Dec 18, 2025, 07:29 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone. Our engineers are working to identify the issue and will provide another update shortly.
- identified Dec 18, 2025, 07:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Dec 18, 2025, 07:41 PM UTC
Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams. We will provide another update shortly.
- monitoring Dec 18, 2025, 07:42 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Dec 18, 2025, 08:15 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Notice November 26, 2025 GoTo Training - Join/Scheduling training sessions 12m GoTo Training
Started Nov 26, 2025, 06:51 AM UTC· resolved Nov 26, 2025, 07:03 AM UTC
- resolved Nov 26, 2025, 08:37 AM UTC
On 26th November 2025, between 06:51 UTC and 07:03 UTC, a subset of GoTo App users using GoTo Training may have experienced issues with joining or scheduling training sessions due to a small change in the infrastructure. Immediately the issue was identified, we reverted the change and promptly mitigated any further impact. We have confirmed that service has been restored and systems are operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major October 29, 2025 LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application 5h 27m Pro/Central, Miradore, MDM, Remote Execution and 1 more
Started Oct 29, 2025, 04:16 PM UTC· resolved Oct 29, 2025, 09:44 PM UTC
- investigating Oct 29, 2025, 04:16 PM UTC
We are actively investigating reports that some LogMeIn Resolve customers may be experiencing issues accessing the application. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 29, 2025, 04:31 PM UTC
Our engineers have identified the issue coming from an upstream cloud provider and are now actively working towards a resolution. We will provide another update shortly.
- identified Oct 29, 2025, 05:01 PM UTC
We are currently seeing impacts on the following features across the LogMeIn portfolio: - Resolve ZeroTrust features - Access to Pro/Central - GoToMyPC Web Access We will provide another update shortly as our engineering teams are working on mitigation actions.
- identified Oct 29, 2025, 05:05 PM UTC
For Pro/Central, the following actions can be taken as a workaround to access Remote Control. - Click on Computer Properties > At "Status" field Click Connect to this Computer link - Click on Computer Properties > Select "Desktop Shortcut" tab > Follow the instructions in the "Create your shortcut" section - Start Remote Control via LogMeIn Client
- identified Oct 29, 2025, 05:20 PM UTC
Our engineers have identified that join.me is also affected by this issue.
- identified Oct 29, 2025, 05:37 PM UTC
Our engineers continue to monitor the situation and explore potential workarounds for this issue.
- identified Oct 29, 2025, 05:49 PM UTC
We are continuing to monitor the behavior of all LogMeIn products. Microsoft Azure is currently experiencing an incident which is at the source of these issues. We will be updating this status page in the next 30 minutes or earlier if the situation progresses.
- monitoring Oct 29, 2025, 06:07 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- identified Oct 29, 2025, 06:13 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Oct 29, 2025, 06:19 PM UTC
Our engineers have implemented workarounds for some LogMeIn Resolve and were able to restore the Login, Helpdesk and Reporting functions.
- identified Oct 29, 2025, 06:33 PM UTC
We are continuing to monitor the situation with the Azure incident and applying workarounds where possible.
- identified Oct 29, 2025, 07:54 PM UTC
Our engineers are still monitoring for any improvements the product availability in the light of mitigation actions performed by Microsoft Azure. We will provide another update in 1 hour or earlier if the situation improves.
- monitoring Oct 29, 2025, 09:18 PM UTC
Our engineers have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 29, 2025, 09:44 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize the impact on future recurrence.
Major October 26, 2025 GoToMyPC - Application in-accessible 21m GoToMyPC
Started Oct 26, 2025, 10:35 AM UTC· resolved Oct 26, 2025, 10:56 AM UTC
- investigating Oct 26, 2025, 10:35 AM UTC
We are actively investigating reports that some GoToMyPC customers may be experiencing issues in accessing application. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 26, 2025, 10:48 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 26, 2025, 10:50 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 26, 2025, 10:56 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major October 21, 2025 GoTo Connect VoIP Phones Calls - Audio degradation 1h 1m PSTN Calls - Outbound
Started Oct 21, 2025, 03:51 PM UTC· resolved Oct 21, 2025, 04:52 PM UTC
- investigating Oct 21, 2025, 03:51 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issue for outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 21, 2025, 04:23 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 21, 2025, 04:27 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 21, 2025, 04:52 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major October 20, 2025 GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. 13h 54m GoTo Meeting, Devices, GoTo Webinar, Helpdesk and 9 more
Started Oct 20, 2025, 08:16 AM UTC· resolved Oct 20, 2025, 10:10 PM UTC
- investigating Oct 20, 2025, 08:16 AM UTC
We are actively investigating reports that GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC (Web Experience), & GoTo Resolve customers may be experiencing issues while accessing the application. Our engineers are working to resolve the issue and will provide another update shortly.another update shortly.
- identified Oct 20, 2025, 08:34 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 20, 2025, 09:37 AM UTC
We are continuing to closely monitor the outage at our third-party cloud service provider, which has impacted the functionality of our products. Our call center is also affected, and as a result, customers may experience difficulties reaching our support team. Our engineers are actively implementing necessary fixes and working to restore our services as quickly as possible. We will provide another update shortly
- monitoring Oct 20, 2025, 10:29 AM UTC
All of the affected GoTo products have recovered and normal operation is expected. Due to the extent of the incident in our third-party cloud provider, there might be some isolated latency in asynchronous tasks, but these are expected to catch up shortly. Our engineering teams remain engaged in close monitoring to ensure long term stability.
- monitoring Oct 20, 2025, 02:59 PM UTC
We are continuing to monitor the behavior of all the GoTo products. At this time, AWS reported a new period of instability, which might have some temporary side-effects in functionalities of GoTo products as the situation progresses. This incident also affects the ability for our customer care team to respond to phone calls. You may subscribe to updates in this status page to receive notifications.
- monitoring Oct 20, 2025, 05:29 PM UTC
We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses. At this moment, our Customer Support phone system is currently down as a result of this outage. Customers can use support.goto.com for self-service and AI assistant, but will not be able to dial in to reach our Support team.
- monitoring Oct 20, 2025, 06:19 PM UTC
We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses. We are seeing signs of recovery and stability and will continue to monitor. Our Customer Support phone system is gradually coming back online following this outage. Customers can continue to use support.goto.com for self-service and AI assistant.
- monitoring Oct 20, 2025, 08:27 PM UTC
We are continuing to monitor the behavior of all GoTo products and expect to be fully operational soon. Services are stabilizing and we are seeing positive progress across our platform.
- resolved Oct 20, 2025, 10:10 PM UTC
All GoTo products are now fully operational. We have confirmed that services have returned to normal performance levels. We appreciate your patience during this incident. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major October 8, 2025 GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application 10h 38m GoTo Webinar, GoTo Assist Remote support v4
Started Oct 08, 2025, 06:53 AM UTC· resolved Oct 08, 2025, 05:32 PM UTC
- identified Oct 08, 2025, 06:53 AM UTC
We continue to investigate reports from some GoTo Assist Remote Support customers regarding intermittent slowness, occasional empty unattended device lists on the web and issues with session recordings created in the past 48 hours. Our engineering team continues to work towards mitigation, and we will provide another update as soon as it becomes available.
- identified Oct 08, 2025, 08:09 AM UTC
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio quality issues during their sessions. Our engineering team is actively working to identify the cause and implement a solution. We will provide another update as soon as more information becomes available.
- identified Oct 08, 2025, 08:12 AM UTC
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio issues. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 08, 2025, 10:26 AM UTC
Our engineers have corrected the audio quality issues for GoTo Webinar and continue to investigate issues with G2ARS. We will continue to monitor the situation and will provide another update shortly.
- monitoring Oct 08, 2025, 04:56 PM UTC
A fix for missing recordings in GoTo Assist has been deployed and are monitoring for its stability.
- resolved Oct 08, 2025, 05:32 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major October 6, 2025 GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application 1d 12h Contact Center, GoTo Meeting, Pro/Central, VoIP Calls - GoTo Connect Web and 6 more
Started Oct 06, 2025, 08:40 AM UTC· resolved Oct 07, 2025, 08:44 PM UTC
- investigating Oct 06, 2025, 08:40 AM UTC
We are actively investigating reports that some GoTo Connect Contact Centre, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice customers may be experiencing Issues while using their application. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Oct 06, 2025, 08:51 AM UTC
We are continuing to investigate this issue.
- investigating Oct 06, 2025, 10:07 AM UTC
We are actively investigating reports that some GoTo Connect Contact Centre, GoTo Meeting, GoTo Webinar, GoTo Training & Openvoice and GoToAssist (Remote Support) customers may be experiencing Issues while using their application. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Oct 06, 2025, 11:06 AM UTC
Our engineers believe they have identified the issue, and we have confirmed that the issue has been resolved completely and all systems are 100% operational at this time, for GoTo Meeting, GoTo Webinar, GoTo Training and OpenVoice. We are still continuing to investigate this issue for GoTo Connect & Rescue and GoToAssist (Remote Support).
- identified Oct 06, 2025, 11:50 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 06, 2025, 11:53 AM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- identified Oct 06, 2025, 01:09 PM UTC
The mitigation is still ongoing for some services. We will provide another update shortly.
- identified Oct 06, 2025, 02:16 PM UTC
Our engineering team is continuing to perform actions towards platform stability and are investigating on issues which may prevent the GoTo Connect softphone from loading properly.
- identified Oct 06, 2025, 03:13 PM UTC
We are seeing improvement with regards to sporadic errors when launching the GoTo App softphone and are monitoring for stability. Our engineering team is continuing to perform actions towards platform stability and another update will be shared soon.
- identified Oct 06, 2025, 04:20 PM UTC
Our engineers are actively working towards a resolution for the remaining affected functionalities. We will provide another update shortly.
- identified Oct 06, 2025, 05:30 PM UTC
Our engineering team is seeing improvements in internal metrics. There are isolated issues with login to call queues as well as the call history in the GoTo app and are focused to resolve these lingering issues. We will provide a new update shortly.
- identified Oct 06, 2025, 06:39 PM UTC
Our engineers are still actively working towards a resolution for the remaining affected functionalities. Another update will be shared soon.
- identified Oct 06, 2025, 07:39 PM UTC
Our engineers are continuing to work towards a resolution for the remaining affected functionalities. There remains some isolated issues on Contact Center Agent login and logout as well as delays in voicemail function and notifications. Another update will be shared soon.
- identified Oct 06, 2025, 08:16 PM UTC
Our engineers are continuing to work towards a resolution for the remaining affected functionalities.
- monitoring Oct 06, 2025, 11:28 PM UTC
We have been seeing signs of recovery, and we will continue to monitor the platform for stability. We will provide a final update shortly.
- identified Oct 07, 2025, 12:27 PM UTC
Our engineers have identified an issue for GoTo Meeting, GoTo Webinar and GoTo Training. Another update will be shared soon.
- identified Oct 07, 2025, 02:28 PM UTC
Our engineering teams remain fully engaged in monitoring this issue and providing stability on the GoTo platform. Current issues include degraded performance for Contact Center Analytics, isolated audio issues for GoTo Meeting, GoTo Webinar and GoTo Training as well as installing new hosts for Pro/Central. In the latter case, Pro/Central users can use the generic installer available on the website.
- identified Oct 07, 2025, 03:54 PM UTC
We are seeing improvements for GoTo Webinars after our engineers implemented a fix. Some intermittent issues remain for GoTo Meeting and Training for joining sessions. For GoTo Connect, we have corrected an issue related to loading contacts in the application. There remains delays on Contact Center Analytics data as well as for voicemail notifications.
- monitoring Oct 07, 2025, 07:02 PM UTC
We are seeing improvement in all products metrics and we will continue to monitor the platform for stability.
- resolved Oct 07, 2025, 08:44 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 25, 2025 GoTo Connect - missing call event notifications 2h GoTo Connect API
Started Sep 25, 2025, 06:25 PM UTC· resolved Sep 25, 2025, 08:25 PM UTC
- identified Sep 25, 2025, 06:25 PM UTC
Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.
- monitoring Sep 25, 2025, 08:13 PM UTC
Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 25, 2025, 08:25 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Notice September 22, 2025 GoTo Connect – PSTN Call Disruption (Brazil) 1h 40m
Started Sep 22, 2025, 02:00 PM UTC· resolved Sep 22, 2025, 03:40 PM UTC
- resolved Sep 22, 2025, 04:21 PM UTC
On September 22nd, from 14:15 UTC until 15:40 UTC, a subset of GoTo Connect customers may have experienced issues completing inbound and outbound PSTN calls in Brazil due to a network incident impacting a third-party service provider. Immediately after the root cause of the issue was discovered, it was promptly mitigated. We have confirmed that service has been restored and systems are operational at this time. We are continuing to monitor closely to ensure ongoing stability. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Major September 18, 2025 Contact Center – Call Queues and Contact Center – Issues logging into queues 19m Contact Center
Started Sep 18, 2025, 05:59 PM UTC· resolved Sep 18, 2025, 06:18 PM UTC
- investigating Sep 18, 2025, 05:59 PM UTC
We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 18, 2025, 06:01 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Sep 18, 2025, 06:03 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 18, 2025, 06:18 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 17, 2025 GoTo Connect - Issues with messaging and notifications 23h 45m VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Messaging - Chat and 1 more
Started Sep 17, 2025, 07:03 PM UTC· resolved Sep 18, 2025, 06:49 PM UTC
- investigating Sep 17, 2025, 07:03 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 17, 2025, 07:21 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS. We will provide another update shortly.
- identified Sep 17, 2025, 07:47 PM UTC
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.
- monitoring Sep 17, 2025, 07:49 PM UTC
Our engineers have corrected the issue and we monitoring the gradual recovery of the affected services. We will continue monitoring the situation and provide another update shortly.
- identified Sep 17, 2025, 09:31 PM UTC
Our engineers have identified a side effect issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Sep 17, 2025, 10:24 PM UTC
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.
- identified Sep 18, 2025, 12:46 AM UTC
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.
- identified Sep 18, 2025, 04:25 AM UTC
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update as soon as it becomes available.
- monitoring Sep 18, 2025, 12:54 PM UTC
Our engineers have corrected the issue which arose as a side-effect of mitigating the initial problem. The main impact was an error message when starting the GoTo App, on Desktop, Web or Mobile. Recovery is going to be transparent for these clients and, specifically for the mobile app, can also be manually triggered by simply re-opening the application on the mobile device. We will continue monitoring the situation through our internal metrics and provide a final update shortly.
- resolved Sep 18, 2025, 06:49 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 25, 2025 GoTo Connect - Issues with Outbound Calls - APAC region 57m PSTN Calls - Outbound
Started Aug 25, 2025, 03:38 AM UTC· resolved Aug 25, 2025, 04:36 AM UTC
- investigating Aug 25, 2025, 03:38 AM UTC
We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers from the APAC region may be experiencing issues while making outbound calls Our engineers are working to identify the issue and will provide another update shortly.
- identified Aug 25, 2025, 04:28 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Aug 25, 2025, 04:30 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 25, 2025, 04:36 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 20, 2025 Grasshopper - Issue with web portal and outgoing calls 1h 14m Grasshopper
Started Aug 20, 2025, 06:19 PM UTC· resolved Aug 20, 2025, 07:33 PM UTC
- investigating Aug 20, 2025, 06:19 PM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.
- identified Aug 20, 2025, 06:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Aug 20, 2025, 07:06 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 20, 2025, 07:33 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 20, 2025 GoTo Connect - Incoming PSTN calls issue in Brazil 23m PSTN Calls - Inbound
Started Aug 20, 2025, 05:58 PM UTC· resolved Aug 20, 2025, 06:21 PM UTC
- investigating Aug 20, 2025, 05:58 PM UTC
We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.
- identified Aug 20, 2025, 06:03 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Aug 20, 2025, 06:13 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 20, 2025, 06:21 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 31, 2025 GoTo App/Web - inbound/outbound call failure 16m VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile
Started Jul 31, 2025, 02:54 PM UTC· resolved Jul 31, 2025, 03:10 PM UTC
- investigating Jul 31, 2025, 02:54 PM UTC
We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 31, 2025, 03:00 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jul 31, 2025, 03:03 PM UTC
Our engineers have corrected the issue and we are receiving reports that calling is working as expected. We will continue monitoring the situation and provide a final update shortly.
- resolved Jul 31, 2025, 03:10 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 30, 2025 GoToMyPC Host page is not loading 2h 2m GoToMyPC
Started Jul 30, 2025, 02:04 PM UTC· resolved Jul 30, 2025, 04:07 PM UTC
- investigating Jul 30, 2025, 02:04 PM UTC
We are actively investigating reports that some GoToMyPC customers may be experiencing issue with GoToMyPC Mycomputer Page. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 30, 2025, 02:30 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jul 30, 2025, 03:35 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jul 30, 2025, 04:07 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 24, 2025 GoTo Connect - Multiple notifications of inbound calls in APAC 3h 31m VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, PSTN Calls - Inbound
Started Jul 24, 2025, 01:39 AM UTC· resolved Jul 24, 2025, 05:10 AM UTC
- investigating Jul 24, 2025, 01:39 AM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 24, 2025, 02:05 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner. We will provide another update shortly.
- identified Jul 24, 2025, 03:00 AM UTC
Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.
- identified Jul 24, 2025, 04:16 AM UTC
Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.
- monitoring Jul 24, 2025, 04:28 AM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jul 24, 2025, 05:10 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 9, 2025 Pro and Central Login error 22m Pro/Central, Hamachi
Started Jul 09, 2025, 05:30 AM UTC· resolved Jul 09, 2025, 05:53 AM UTC
- investigating Jul 09, 2025, 05:30 AM UTC
We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" while logging in to their accounts.
- identified Jul 09, 2025, 05:34 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jul 09, 2025, 05:42 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jul 09, 2025, 05:53 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 16, 2025 GoTo Connect - Inbound and outbound calls failing in Brazil 22h 5m PSTN Calls - Inbound, PSTN Calls - Outbound
Started May 16, 2025, 05:07 PM UTC· resolved May 17, 2025, 03:13 PM UTC
- investigating May 16, 2025, 05:07 PM UTC
We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 16, 2025, 05:14 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified May 16, 2025, 05:17 PM UTC
We are continuing to work on a fix for this issue.
- identified May 16, 2025, 06:50 PM UTC
Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact. We will provide another update shortly.
- identified May 16, 2025, 09:54 PM UTC
Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue. We are monitoring the situation closely and will provide updates as new information becomes available.
- resolved May 17, 2025, 03:13 PM UTC
We have confirmed with the affected PSTN peer that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.