- Detected by Pingoru
- Jan 27, 2026, 12:53 AM UTC
- Resolved
- Jan 27, 2026, 01:40 AM UTC
- Duration
- 47m
Affected: Administration Portal
Timeline · 3 updates
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identified Jan 27, 2026, 12:53 AM UTC
Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available. We will provide another update shortly.
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monitoring Jan 27, 2026, 01:31 AM UTC
Our engineers have begun seeing signs of recovery and are continuing to monitor for continued stability. We will continue monitoring the situation and provide a final update shortly.
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resolved Jan 27, 2026, 01:40 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 10:10 PM UTC
- Resolved
- Jan 23, 2026, 10:13 PM UTC
- Duration
- 1d
Affected: GrasshopperPro/CentralAdministration Portal
Timeline · 7 updates
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identified Jan 22, 2026, 10:10 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
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identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
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identified Jan 22, 2026, 10:19 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
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identified Jan 22, 2026, 10:21 PM UTC
We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.
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identified Jan 23, 2026, 04:12 AM UTC
Microsoft is continuing to address the ongoing Microsoft 365 service incident. Microsoft reports improvements in availability, but recovery efforts are still in progress, and some users may continue to experience intermittent impact. For the latest updates, please refer to Microsoft’s status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We will continue to share updates as more information becomes available.
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monitoring Jan 23, 2026, 01:22 PM UTC
Microsoft is confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Jan 23, 2026, 10:13 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 07:47 PM UTC
- Resolved
- Jan 21, 2026, 08:09 PM UTC
- Duration
- 21m
Affected: Pro/CentralAdministration Portal
Timeline · 4 updates
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identified Jan 21, 2026, 07:47 PM UTC
Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution. This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails. We will provide another update shortly.
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identified Jan 21, 2026, 08:01 PM UTC
Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations. We will provide another update shortly.
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monitoring Jan 21, 2026, 08:03 PM UTC
Our engineers are confirming that all services are restored and emails are being delivered. There may be a small delay while the system processes the backlog of accumulated emails. We will continue monitoring the situation and will provide a final update shortly.
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resolved Jan 21, 2026, 08:09 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jan 18, 2026, 06:04 PM UTC
- Resolved
- Jan 18, 2026, 06:41 PM UTC
- Duration
- 37m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 4 updates
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investigating Jan 18, 2026, 06:04 PM UTC
We are aware that a subset of customers may be experiencing inbound/outbound call failure, as well as calls competing with no audio. Our engineers are investigating this, and we will provide further updates as more information becomes available Our engineers are working to identify the issue and will provide another update shortly.
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identified Jan 18, 2026, 06:12 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Jan 18, 2026, 06:26 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Jan 18, 2026, 06:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 07:29 PM UTC
- Resolved
- Dec 18, 2025, 08:15 PM UTC
- Duration
- 45m
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 5 updates
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investigating Dec 18, 2025, 07:29 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone. Our engineers are working to identify the issue and will provide another update shortly.
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identified Dec 18, 2025, 07:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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identified Dec 18, 2025, 07:41 PM UTC
Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams. We will provide another update shortly.
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monitoring Dec 18, 2025, 07:42 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Dec 18, 2025, 08:15 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 06:51 AM UTC
- Resolved
- Nov 26, 2025, 07:03 AM UTC
- Duration
- 12m
Affected: GoTo Training
Timeline · 1 update
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resolved Nov 26, 2025, 08:37 AM UTC
On 26th November 2025, between 06:51 UTC and 07:03 UTC, a subset of GoTo App users using GoTo Training may have experienced issues with joining or scheduling training sessions due to a small change in the infrastructure. Immediately the issue was identified, we reverted the change and promptly mitigated any further impact. We have confirmed that service has been restored and systems are operational at this time. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:16 PM UTC
- Resolved
- Oct 29, 2025, 09:44 PM UTC
- Duration
- 5h 27m
Affected: Pro/CentralMiradoreMDMRemote Executionjoin.me
Timeline · 14 updates
Read the full incident report →
- Detected by Pingoru
- Oct 26, 2025, 10:35 AM UTC
- Resolved
- Oct 26, 2025, 10:56 AM UTC
- Duration
- 21m
Affected: GoToMyPC
Timeline · 4 updates
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investigating Oct 26, 2025, 10:35 AM UTC
We are actively investigating reports that some GoToMyPC customers may be experiencing issues in accessing application. Our engineers are working to identify the issue and will provide another update shortly.
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identified Oct 26, 2025, 10:48 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Oct 26, 2025, 10:50 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Oct 26, 2025, 10:56 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 03:51 PM UTC
- Resolved
- Oct 21, 2025, 04:52 PM UTC
- Duration
- 1h 1m
Affected: PSTN Calls - Outbound
Timeline · 4 updates
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investigating Oct 21, 2025, 03:51 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issue for outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
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identified Oct 21, 2025, 04:23 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Oct 21, 2025, 04:27 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Oct 21, 2025, 04:52 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 08:16 AM UTC
- Resolved
- Oct 20, 2025, 10:10 PM UTC
- Duration
- 13h 54m
Affected: GoTo MeetingDevicesGoTo WebinarHelpdeskGoToMyPCGoTo TrainingMDMPSTN Calls - InboundRemote ExecutionPSTN Calls - OutboundReportingSupportLogin
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 06:53 AM UTC
- Resolved
- Oct 08, 2025, 05:32 PM UTC
- Duration
- 10h 38m
Affected: GoTo WebinarGoTo Assist Remote support v4
Timeline · 6 updates
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identified Oct 08, 2025, 06:53 AM UTC
We continue to investigate reports from some GoTo Assist Remote Support customers regarding intermittent slowness, occasional empty unattended device lists on the web and issues with session recordings created in the past 48 hours. Our engineering team continues to work towards mitigation, and we will provide another update as soon as it becomes available.
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identified Oct 08, 2025, 08:09 AM UTC
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio quality issues during their sessions. Our engineering team is actively working to identify the cause and implement a solution. We will provide another update as soon as more information becomes available.
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identified Oct 08, 2025, 08:12 AM UTC
We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio issues. Our engineers are working to identify the issue and will provide another update shortly.
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identified Oct 08, 2025, 10:26 AM UTC
Our engineers have corrected the audio quality issues for GoTo Webinar and continue to investigate issues with G2ARS. We will continue to monitor the situation and will provide another update shortly.
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monitoring Oct 08, 2025, 04:56 PM UTC
A fix for missing recordings in GoTo Assist has been deployed and are monitoring for its stability.
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resolved Oct 08, 2025, 05:32 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 08:40 AM UTC
- Resolved
- Oct 07, 2025, 08:44 PM UTC
- Duration
- 1d 12h
Affected: Contact CenterGoTo MeetingPro/CentralVoIP Calls - GoTo Connect WebGoTo WebinarGoTo TrainingGoTo Assist Remote support v4OpenVoiceMessaging - SMSAdministration Portal
Timeline · 20 updates
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 06:25 PM UTC
- Resolved
- Sep 25, 2025, 08:25 PM UTC
- Duration
- 2h
Affected: GoTo Connect API
Timeline · 3 updates
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identified Sep 25, 2025, 06:25 PM UTC
Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.
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monitoring Sep 25, 2025, 08:13 PM UTC
Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability. We will continue monitoring the situation and provide a final update shortly.
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resolved Sep 25, 2025, 08:25 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
Notice September 22, 2025 - Detected by Pingoru
- Sep 22, 2025, 02:00 PM UTC
- Resolved
- Sep 22, 2025, 03:40 PM UTC
- Duration
- 1h 40m
Timeline · 1 update
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resolved Sep 22, 2025, 04:21 PM UTC
On September 22nd, from 14:15 UTC until 15:40 UTC, a subset of GoTo Connect customers may have experienced issues completing inbound and outbound PSTN calls in Brazil due to a network incident impacting a third-party service provider. Immediately after the root cause of the issue was discovered, it was promptly mitigated. We have confirmed that service has been restored and systems are operational at this time. We are continuing to monitor closely to ensure ongoing stability. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 05:59 PM UTC
- Resolved
- Sep 18, 2025, 06:18 PM UTC
- Duration
- 19m
Affected: Contact Center
Timeline · 4 updates
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investigating Sep 18, 2025, 05:59 PM UTC
We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.
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identified Sep 18, 2025, 06:01 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Sep 18, 2025, 06:03 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Sep 18, 2025, 06:18 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 07:03 PM UTC
- Resolved
- Sep 18, 2025, 06:49 PM UTC
- Duration
- 23h 45m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobileMessaging - ChatAdministration Portal
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2025, 03:38 AM UTC
- Resolved
- Aug 25, 2025, 04:36 AM UTC
- Duration
- 57m
Affected: PSTN Calls - Outbound
Timeline · 4 updates
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investigating Aug 25, 2025, 03:38 AM UTC
We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers from the APAC region may be experiencing issues while making outbound calls Our engineers are working to identify the issue and will provide another update shortly.
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identified Aug 25, 2025, 04:28 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Aug 25, 2025, 04:30 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Aug 25, 2025, 04:36 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 06:19 PM UTC
- Resolved
- Aug 20, 2025, 07:33 PM UTC
- Duration
- 1h 14m
Affected: Grasshopper
Timeline · 4 updates
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investigating Aug 20, 2025, 06:19 PM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.
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identified Aug 20, 2025, 06:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Aug 20, 2025, 07:06 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Aug 20, 2025, 07:33 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 05:58 PM UTC
- Resolved
- Aug 20, 2025, 06:21 PM UTC
- Duration
- 23m
Affected: PSTN Calls - Inbound
Timeline · 4 updates
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investigating Aug 20, 2025, 05:58 PM UTC
We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.
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identified Aug 20, 2025, 06:03 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Aug 20, 2025, 06:13 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Aug 20, 2025, 06:21 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 02:54 PM UTC
- Resolved
- Jul 31, 2025, 03:10 PM UTC
- Duration
- 16m
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 4 updates
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investigating Jul 31, 2025, 02:54 PM UTC
We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.
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identified Jul 31, 2025, 03:00 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Jul 31, 2025, 03:03 PM UTC
Our engineers have corrected the issue and we are receiving reports that calling is working as expected. We will continue monitoring the situation and provide a final update shortly.
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resolved Jul 31, 2025, 03:10 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 02:04 PM UTC
- Resolved
- Jul 30, 2025, 04:07 PM UTC
- Duration
- 2h 2m
Affected: GoToMyPC
Timeline · 4 updates
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investigating Jul 30, 2025, 02:04 PM UTC
We are actively investigating reports that some GoToMyPC customers may be experiencing issue with GoToMyPC Mycomputer Page. Our engineers are working to identify the issue and will provide another update shortly.
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identified Jul 30, 2025, 02:30 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Jul 30, 2025, 03:35 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Jul 30, 2025, 04:07 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 01:39 AM UTC
- Resolved
- Jul 24, 2025, 05:10 AM UTC
- Duration
- 3h 31m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - Inbound
Timeline · 6 updates
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investigating Jul 24, 2025, 01:39 AM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region. Our engineers are working to identify the issue and will provide another update shortly.
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identified Jul 24, 2025, 02:05 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner. We will provide another update shortly.
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identified Jul 24, 2025, 03:00 AM UTC
Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.
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identified Jul 24, 2025, 04:16 AM UTC
Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.
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monitoring Jul 24, 2025, 04:28 AM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Jul 24, 2025, 05:10 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2025, 05:30 AM UTC
- Resolved
- Jul 09, 2025, 05:53 AM UTC
- Duration
- 22m
Affected: Pro/CentralHamachi
Timeline · 4 updates
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investigating Jul 09, 2025, 05:30 AM UTC
We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" while logging in to their accounts.
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identified Jul 09, 2025, 05:34 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Jul 09, 2025, 05:42 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Jul 09, 2025, 05:53 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- May 16, 2025, 05:07 PM UTC
- Resolved
- May 17, 2025, 03:13 PM UTC
- Duration
- 22h 5m
Affected: PSTN Calls - InboundPSTN Calls - Outbound
Timeline · 6 updates
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investigating May 16, 2025, 05:07 PM UTC
We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.
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identified May 16, 2025, 05:14 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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identified May 16, 2025, 05:17 PM UTC
We are continuing to work on a fix for this issue.
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identified May 16, 2025, 06:50 PM UTC
Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact. We will provide another update shortly.
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identified May 16, 2025, 09:54 PM UTC
Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue. We are monitoring the situation closely and will provide updates as new information becomes available.
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resolved May 17, 2025, 03:13 PM UTC
We have confirmed with the affected PSTN peer that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- May 06, 2025, 12:49 PM UTC
- Resolved
- May 06, 2025, 01:39 PM UTC
- Duration
- 50m
Affected: GoTo Connect API
Timeline · 4 updates
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investigating May 06, 2025, 12:49 PM UTC
We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.
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identified May 06, 2025, 01:06 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring May 06, 2025, 01:18 PM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved May 06, 2025, 01:39 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Read the full incident report →
