GoToConnect experienced a major incident on March 25, 2025 affecting PSTN Calls - Inbound and PSTN Calls - Outbound, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 02:55 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls in the South America region. Our engineers are working to identify the issue and will provide another update shortly.
- identified Mar 25, 2025, 02:59 PM UTC
Our engineers have identified an issue with one of our PSTN peers in the region and are now actively working towards a resolution. We will provide another update shortly.
- identified Mar 25, 2025, 04:38 PM UTC
Our engineers have identified the issue and are continuing to work toward a resolution. We will provide another update shortly.
- monitoring Mar 25, 2025, 04:54 PM UTC
Our engineers have implemented improvements to routing of these calls and we are monitoring for any lingering effects. We will continue monitoring the situation and provide a final update shortly.
- resolved Mar 25, 2025, 06:18 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.