GoTo Outage History
GoTo is up right nowPingoru has recorded 51 incidents for GoTo: 34 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 6 | 32 of 744 (4%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 3 | 16 of 744 (2%) |
| August 2026 | 3 | 264 of 744 (35%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 1 | 1 of 515 (0%) |
Incidents, newest first
Major October 10, 2026 LogMeIn Pro and Central website 1h 24m Pro/Central
Started Oct 10, 2026, 04:56 AM UTC· resolved Oct 10, 2026, 06:20 AM UTC
- investigating Oct 10, 2026, 04:56 AM UTC
We are actively investigating reports that some LogMeIn Pro and Central customers may be experiencing issues while accessing the website. Our engineers are working to identify the issue and will provide another update shortly.
- identified Oct 10, 2026, 05:22 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Oct 10, 2026, 05:56 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Oct 10, 2026, 06:20 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 29, 2026 GoTo Meeting, Webinar or Training - Webcam or screen share issues 31m GoTo Meeting, GoTo Webinar, GoTo Training
Started Sep 29, 2026, 03:03 PM UTC· resolved Sep 29, 2026, 03:35 PM UTC
- investigating Sep 29, 2026, 03:03 PM UTC
We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 29, 2026, 03:13 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session. We will provide another update when available.
- monitoring Sep 29, 2026, 03:23 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 29, 2026, 03:35 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 23, 2026 GoTo Connect - Issue with incoming calls 3h 32m PSTN Calls - Inbound
Started Sep 23, 2026, 12:53 PM UTC· resolved Sep 23, 2026, 04:26 PM UTC
- investigating Sep 23, 2026, 12:53 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
- identified Sep 23, 2026, 01:31 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Sep 23, 2026, 01:43 PM UTC
Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 23, 2026, 04:26 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 9, 2026 Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates 27m Rescue, Pro/Central
Started Sep 09, 2026, 03:46 PM UTC· resolved Sep 09, 2026, 04:14 PM UTC
- investigating Sep 09, 2026, 03:46 PM UTC
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 09, 2026, 03:50 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Sep 09, 2026, 03:56 PM UTC
Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 09, 2026, 04:14 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 8, 2026 Connectivity issues 52m Contact Center, GoTo Meeting, Rescue, Customer Engagement and 16 more
Started Sep 08, 2026, 04:55 PM UTC· resolved Sep 08, 2026, 05:48 PM UTC
- investigating Sep 08, 2026, 04:55 PM UTC
We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.
- identified Sep 08, 2026, 05:16 PM UTC
We have identified the issue our team is all hands on deck to restore service.
- monitoring Sep 08, 2026, 05:24 PM UTC
We are seeing improvements to connectivity and are monitoring gradual recovery of services.
- resolved Sep 08, 2026, 05:48 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major September 4, 2026 Emails not being delivered to customers 1h GoTo Meeting, Rescue, Pro/Central, GoTo Webinar and 7 more
Started Sep 04, 2026, 12:31 PM UTC· resolved Sep 04, 2026, 01:31 PM UTC
- investigating Sep 04, 2026, 12:31 PM UTC
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 04, 2026, 12:47 PM UTC
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner. We will provide another update shortly.
- monitoring Sep 04, 2026, 12:59 PM UTC
Our partner has corrected the issue and we are seeing sustained stability in email services. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 04, 2026, 01:31 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 27, 2026 LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures 1d Rescue, Pro/Central
Started Aug 27, 2026, 03:55 PM UTC· resolved Aug 28, 2026, 04:24 PM UTC
- identified Aug 27, 2026, 03:55 PM UTC
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.
- identified Aug 27, 2026, 04:38 PM UTC
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.
- monitoring Aug 27, 2026, 05:40 PM UTC
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 28, 2026, 04:24 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 15, 2026 Grasshopper - password reset and OTP emails blocked 1h 30m Grasshopper
Started Aug 15, 2026, 03:02 PM UTC· resolved Aug 15, 2026, 04:33 PM UTC
- identified Aug 15, 2026, 03:02 PM UTC
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users. We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution. We will provide another update shortly.
- monitoring Aug 15, 2026, 03:52 PM UTC
Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 15, 2026, 04:33 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major August 4, 2026 GoTo Customer Engagement - Whatsapp campaign issues 9d 21h Customer Engagement
Started Aug 04, 2026, 06:11 PM UTC· resolved Aug 14, 2026, 04:09 PM UTC
- identified Aug 04, 2026, 06:11 PM UTC
Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.
- identified Aug 07, 2026, 07:44 PM UTC
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.
- identified Aug 13, 2026, 05:48 PM UTC
Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.
- monitoring Aug 14, 2026, 03:11 PM UTC
Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.
- resolved Aug 14, 2026, 04:09 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 3, 2026 Join.me, GoToMyPC, Pro and Central - Login Issues 8h 22m Pro/Central, GoToMyPC, join.me
Started Jul 03, 2026, 12:03 PM UTC· resolved Jul 03, 2026, 08:25 PM UTC
- investigating Jul 03, 2026, 12:03 PM UTC
We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Jul 03, 2026, 12:39 PM UTC
Our engineers are still working to identify the source of this issue and will provide another update shortly.
- identified Jul 03, 2026, 01:23 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jul 03, 2026, 02:05 PM UTC
Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery. We will provide another update shortly.
- identified Jul 03, 2026, 03:08 PM UTC
Our engineers have performed a change to restore functionality. It is still in progress to take full effect. In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery. We will provide another update when new information is available.
- identified Jul 03, 2026, 04:02 PM UTC
Our engineers follow closely the change's progression towards resolution while investigating a faster option. Login can still be intermittently working. We will provide another update soon.
- identified Jul 03, 2026, 06:21 PM UTC
Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution. We will provide another update shortly.
- identified Jul 03, 2026, 07:21 PM UTC
Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC. We will provide another update shortly.
- monitoring Jul 03, 2026, 07:55 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.
- resolved Jul 03, 2026, 08:25 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major July 2, 2026 GoTo Connect - inbound/outbound call failures 6h 37m VoIP Calls - GoTo Connect Web
Started Jul 02, 2026, 11:49 AM UTC· resolved Jul 02, 2026, 06:27 PM UTC
- investigating Jul 02, 2026, 11:49 AM UTC
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jul 02, 2026, 11:54 AM UTC
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
- identified Jul 02, 2026, 01:43 PM UTC
Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.
- identified Jul 02, 2026, 02:12 PM UTC
Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.
- identified Jul 02, 2026, 03:14 PM UTC
Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.
- identified Jul 02, 2026, 04:06 PM UTC
Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.
- monitoring Jul 02, 2026, 04:36 PM UTC
Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.
- resolved Jul 02, 2026, 06:27 PM UTC
Our engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.
Major June 19, 2026 GoTo Connect - Contact Center and Call Reports Issue 4h 38m Contact Center
Started Jun 19, 2026, 08:33 AM UTC· resolved Jun 19, 2026, 01:11 PM UTC
- investigating Jun 19, 2026, 08:33 AM UTC
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jun 19, 2026, 08:38 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jun 19, 2026, 10:08 AM UTC
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
- monitoring Jun 19, 2026, 12:39 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jun 19, 2026, 01:11 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 28, 2026 GoTo Connect - Authentication issue 39m VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Administration Portal
Started May 28, 2026, 02:17 PM UTC· resolved May 28, 2026, 02:57 PM UTC
- investigating May 28, 2026, 02:17 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 28, 2026, 02:28 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 28, 2026, 02:49 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 28, 2026, 02:57 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 27, 2026 Logmein Rescue - Issue starting or joining sessions 39m Rescue, Pro/Central
Started May 27, 2026, 03:17 PM UTC· resolved May 27, 2026, 03:57 PM UTC
- investigating May 27, 2026, 03:17 PM UTC
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 27, 2026, 03:45 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
- monitoring May 27, 2026, 03:48 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 27, 2026, 03:57 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 13, 2026 LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets 7h 24m Rescue, Pro/Central
Started May 13, 2026, 06:58 PM UTC· resolved May 14, 2026, 02:22 AM UTC
- investigating May 13, 2026, 06:58 PM UTC
We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 13, 2026, 07:22 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified May 13, 2026, 08:04 PM UTC
Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.
- identified May 13, 2026, 09:13 PM UTC
Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.
- monitoring May 13, 2026, 10:28 PM UTC
A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.
- identified May 13, 2026, 10:40 PM UTC
Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.
- identified May 14, 2026, 12:37 AM UTC
We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.
- identified May 14, 2026, 01:12 AM UTC
Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.
- identified May 14, 2026, 02:03 AM UTC
Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.
- monitoring May 14, 2026, 02:12 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 14, 2026, 02:22 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Minor May 8, 2026 Grasshopper - Login Issues 15h 48m Grasshopper
Started May 08, 2026, 01:22 AM UTC· resolved May 08, 2026, 05:11 PM UTC
- investigating May 08, 2026, 01:22 AM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing audio issues on calls. Our engineers are working to identify the issue and will provide another update shortly.
- investigating May 08, 2026, 02:09 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 04:10 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 05:11 PM UTC
We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 7, 2026 GoTo Connect - Call Recording and Transcript 7h 29m GoTo Connect API
Started May 07, 2026, 06:31 PM UTC· resolved May 08, 2026, 02:01 AM UTC
- identified May 07, 2026, 06:31 PM UTC
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 01:54 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 02:01 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major May 6, 2026 GoTo App - Cannot connect 27m VoIP Calls - GoTo Connect Web
Started May 06, 2026, 04:55 PM UTC· resolved May 06, 2026, 05:23 PM UTC
- investigating May 06, 2026, 04:55 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 06, 2026, 04:57 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 06, 2026, 05:06 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 06, 2026, 05:23 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major April 20, 2026 Login to GoTo applications - 504 timeout - multiple products impacted 1h 9m Contact Center, GoTo Meeting, Pro/Central, Miradore and 15 more
Started Apr 20, 2026, 02:14 PM UTC· resolved Apr 20, 2026, 03:23 PM UTC
- investigating Apr 20, 2026, 02:14 PM UTC
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 20, 2026, 02:34 PM UTC
Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.
- identified Apr 20, 2026, 02:55 PM UTC
This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.
- identified Apr 20, 2026, 03:12 PM UTC
Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.
- monitoring Apr 20, 2026, 03:16 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 20, 2026, 03:23 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major April 15, 2026 GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors) 32m PSTN Calls - Inbound
Started Apr 15, 2026, 09:08 PM UTC· resolved Apr 15, 2026, 09:41 PM UTC
- investigating Apr 15, 2026, 09:08 PM UTC
We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 15, 2026, 09:15 PM UTC
Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.
- monitoring Apr 15, 2026, 09:38 PM UTC
Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 15, 2026, 09:41 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major April 6, 2026 GoTo Connect Call Quality issue 48m VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile
Started Apr 06, 2026, 12:58 PM UTC· resolved Apr 06, 2026, 01:47 PM UTC
- investigating Apr 06, 2026, 12:58 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 06, 2026, 01:16 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Apr 06, 2026, 01:43 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 06, 2026, 01:47 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major March 25, 2026 GoTo Connect - Call audio quality 26m VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, PSTN Calls - Inbound and 1 more
Started Mar 25, 2026, 04:08 PM UTC· resolved Mar 25, 2026, 04:35 PM UTC
- investigating Mar 25, 2026, 04:08 PM UTC
We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.
- identified Mar 25, 2026, 04:15 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Mar 25, 2026, 04:20 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Mar 25, 2026, 04:35 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Major March 18, 2026 GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions 2h 41m GoTo Meeting, GoTo Webinar, GoTo Training
Started Mar 18, 2026, 03:37 PM UTC· resolved Mar 18, 2026, 06:19 PM UTC
- investigating Mar 18, 2026, 03:37 PM UTC
We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified Mar 18, 2026, 03:51 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Mar 18, 2026, 03:58 PM UTC
We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.
- monitoring Mar 18, 2026, 04:04 PM UTC
Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.
- resolved Mar 18, 2026, 06:19 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational.
Major February 27, 2026 GoTo Contact Center – Call queue distribution issues 3h 22m Contact Center
Started Feb 27, 2026, 03:52 PM UTC· resolved Feb 27, 2026, 07:15 PM UTC
- investigating Feb 27, 2026, 03:52 PM UTC
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Feb 27, 2026, 05:20 PM UTC
We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.
- identified Feb 27, 2026, 06:00 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Feb 27, 2026, 06:42 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Feb 27, 2026, 07:15 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Notice February 27, 2026 GoTo Connect – Inbound PSTN Calls Not Connecting 1h 6m
Started Feb 27, 2026, 08:04 AM UTC· resolved Feb 27, 2026, 09:10 AM UTC
- resolved Feb 27, 2026, 12:29 PM UTC
During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls. We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.