GoTo Contact Center – Call queue distribution issues

Update timeline

1. investigating Feb 27, 2026, 03:52 PM UTC

   We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

2. investigating Feb 27, 2026, 05:20 PM UTC

   We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

3. identified Feb 27, 2026, 06:00 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. monitoring Feb 27, 2026, 06:42 PM UTC

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. resolved Feb 27, 2026, 07:15 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.