GoTo APIs Outage History

Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Engineers have identified an issue with being able to make/commit changes in GoTo Admin. We believe the issue to be linked to a connectivity issue between several of our data centers. We are currently working through this and will provide further details as more information becomes available. We will provide another update shortly.

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users. Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect We will continue to update this incident as more information becomes available.

Microsoft is continuing to address the ongoing Microsoft 365 service incident. Microsoft reports improvements in availability, but recovery efforts are still in progress, and some users may continue to experience intermittent impact. For the latest updates, please refer to Microsoft’s status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We will continue to share updates as more information becomes available.

Our engineers have identified an issue impacting the delivery of emails and are now actively working towards a resolution. This notably impacts emails sent from GoTo Admin (such as new user welcome emails), MFA emails from GoTo Assist, Pro and Central and password reset emails. We will provide another update shortly.

Specifically for GoTO Assist Service Desk, this impacts all email-based processes, including incident creation/update notifications, "email me" reports, and customer invitations. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We continue to investigate reports from some GoTo Assist Remote Support customers regarding intermittent slowness, occasional empty unattended device lists on the web and issues with session recordings created in the past 48 hours. Our engineering team continues to work towards mitigation, and we will provide another update as soon as it becomes available.

We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio quality issues during their sessions. Our engineering team is actively working to identify the cause and implement a solution. We will provide another update as soon as more information becomes available.

We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio issues. Our engineers are working to identify the issue and will provide another update shortly.

Our engineers have corrected the audio quality issues for GoTo Webinar and continue to investigate issues with G2ARS. We will continue to monitor the situation and will provide another update shortly.

Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.