GoSpotCheck experienced a critical incident on June 30, 2021 affecting Insights, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2021, 06:21 PM UTC
We are currently investigating this issue.
- identified Jun 30, 2021, 06:37 PM UTC
We are currently aware of an issue with our third party data warehouse provider that is preventing the load of all Insights dashboards and scheduled reports.
- identified Jun 30, 2021, 07:36 PM UTC
Our 3rd party provider has indicated they have identified the issue are taking action to restore functionality. We will provide an update as soon as our provider has informed us that they have restored services.
- monitoring Jun 30, 2021, 08:23 PM UTC
Our provider has repaired the issue and full functionality has been restored. Initial recovery was achieved at 1:20 PM MDT, with notification from our provider that recovery had been achieved at 2:01 PM MDT. Our technical teams will continue to be engaged and monitor the situation. Thank you.
- resolved Jun 30, 2021, 10:45 PM UTC
Our monitoring has not detected any further concerns. We consider this incident resolved. Thank you.