GoSpotCheck experienced a major incident on August 18, 2021 affecting Insights, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2021, 06:39 PM UTC
Insights reports are currently experiencing delays in loading and errors due to capacity issues with our data warehouse provider, Snowflake. Details on the Snowflake incident available here: https://status.snowflake.com/incidents/gbj83ns7h3dl
- investigating Aug 18, 2021, 06:42 PM UTC
We will provide updates on this issue as they are provided by Snowflake's engineering team.
- investigating Aug 18, 2021, 08:08 PM UTC
We are seeing improvements in resource provisioning in the data warehouse, but the Snowflake incident remains open. We are continuing to monitor and will provide an update when Insights reporting performance and availability has fully stabilized.
- monitoring Aug 18, 2021, 10:35 PM UTC
Snowflake has resolved their incident with capacity management in the data warehouse. Insights reporting is behaving normally and we are continuing to monitor.
- resolved Aug 19, 2021, 12:25 AM UTC
This incident has been resolved.