GoSpotCheck experienced a minor incident on January 20, 2023 affecting Web Application and PhotoWorks, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2023, 03:43 PM UTC
We are currently investigating an incident where images and certain mission responses linked to images are not loading in the GoSpotCheck web application and PhotoWorks. Our technical teams are engaged and we will update this page as we have new information.
- identified Jan 20, 2023, 05:05 PM UTC
Our 3rd party technical provider has confirmed that they are experiencing technical difficulties and are engaged in resolving them. Our team is partnering with them to monitor their progress and provide feedback.
- identified Jan 20, 2023, 06:57 PM UTC
Our technology partner continues to investigate this issue. Our technology team remain in close contact and are monitoring the situation.
- monitoring Jan 20, 2023, 09:25 PM UTC
Our technology provider has confirmed a repair has been put in place. Our technical teams have confirmed that our systems are now functioning normally. We will be monitoring our systems to ensure full functionality has been restored.
- resolved Jan 20, 2023, 11:34 PM UTC
This incident has been resolved.