GoSpotCheck incident

PhotoWorks Albums are not loading.

Notice Resolved View vendor source →

GoSpotCheck experienced a notice incident on May 8, 2023 affecting PhotoWorks, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2023, 09:59 PM UTC
Resolved
May 09, 2023, 04:02 AM UTC
Duration
6h 3m
Detected by Pingoru
May 08, 2023, 09:59 PM UTC

Affected components

PhotoWorks

Update timeline

  1. identified May 08, 2023, 09:59 PM UTC

    We are currently investigating performance issues when attempting to navigate Photo Album.

  2. identified May 08, 2023, 10:55 PM UTC

    Our technical teams continue to work on resolving this issue.

  3. identified May 08, 2023, 10:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 09, 2023, 12:03 AM UTC

    Our technology teams continue to work on this issue.

  5. identified May 09, 2023, 01:28 AM UTC

    We are continuing to work to resolve this issue.

  6. identified May 09, 2023, 02:48 AM UTC

    Our technical teams continue to collaborate with our provider in restoring albums within PhotoWorks.

  7. monitoring May 09, 2023, 03:02 AM UTC

    Our technical teams have informed us that album functionality has been restored. We are currently entering a monitoring state to ensure services have been returned fully. Thank you for your patience with regards to this matter.

  8. resolved May 09, 2023, 04:02 AM UTC

    This incident has been resolved. Full functionality has been restored to PhotoWorks. Thank you for your patience in this matter.