GoSpotCheck experienced a notice incident on August 29, 2023 affecting Web Application and PhotoWorks, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2023, 11:53 PM UTC
We are currently investigating an issue where some images are not loading in PhotoWorks. Our technical teams are enaged and work is underway.
- investigating Aug 30, 2023, 12:04 AM UTC
We are continuing to investigate this issue.
- identified Aug 30, 2023, 01:06 AM UTC
The issue has been identified as being caused by a technology provider. Our technology team is now engaged with the our partner to resolve the issue. Please note that we have extended the impact of this incident to include the web application and PhotoWorks, as certain images may not load in either application.
- monitoring Aug 30, 2023, 02:10 AM UTC
Our provider has indicated a fix was implemented. Our technology teams have seen the associated error rates drop, and images are loading as normal. At this time we are going to continue to monitor the systems to ensure full functionality has been restored.
- resolved Aug 30, 2023, 04:00 AM UTC
This incident has been resolved.