GoSpotCheck incident

Errors experienced when using the GoSpotCheck application.

Critical Resolved View vendor source →

GoSpotCheck experienced a critical incident on October 30, 2023 affecting iOS and Web Application and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:17 PM UTC
Resolved
Oct 30, 2023, 10:00 PM UTC
Duration
1h 42m
Detected by Pingoru
Oct 30, 2023, 08:17 PM UTC

Affected components

iOSWeb ApplicationAndroidSSOInsightsPhotoWorksImage Recognition

Update timeline

  1. investigating Oct 30, 2023, 08:17 PM UTC

    We are currently investigating reports of errors when attempting to use the mobile and web based portions of the GoSpotCheck application. Our technical teams are engaged and focused on resolving this issue.

  2. investigating Oct 30, 2023, 08:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 30, 2023, 08:35 PM UTC

    Our technical teams have restored full functionality to the GoSpotCheck application. Work continues with our 3rd party technical provider. We will continue to monitor the situation.

  4. resolved Oct 30, 2023, 10:00 PM UTC

    This incident has been resolved.