GoSpotCheck incident

PhotoWorks Degraded Performance

Minor Resolved View vendor source →

GoSpotCheck experienced a minor incident on March 1, 2024 affecting PhotoWorks, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 01:50 PM UTC
Resolved
Mar 02, 2024, 03:00 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 01, 2024, 01:50 PM UTC

Affected components

PhotoWorks

Update timeline

  1. investigating Mar 01, 2024, 01:50 PM UTC

    Our technical teams are currently engaged investigating an increased amount of errors being experienced while using PhotoWorks for some users.

  2. identified Mar 01, 2024, 03:02 PM UTC

    Out technical teams have identified the issue. They are currently engaged with our technology provider to rectify the concern.

  3. identified Mar 01, 2024, 04:21 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  4. identified Mar 01, 2024, 05:26 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  5. identified Mar 01, 2024, 06:37 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  6. identified Mar 01, 2024, 07:37 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  7. identified Mar 01, 2024, 08:45 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  8. identified Mar 01, 2024, 09:42 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  9. identified Mar 01, 2024, 10:31 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  10. identified Mar 01, 2024, 11:47 PM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  11. identified Mar 02, 2024, 12:37 AM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  12. identified Mar 02, 2024, 01:57 AM UTC

    Our technical team remains engaged with our provider and is continuing to investigate.

  13. monitoring Mar 02, 2024, 03:21 AM UTC

    Our technical team, in collaboration with our provider, are currently monitoring the system to ensure restoration of full functionality has been achieved. Our teams will continue to monitor performance through the night and we will update you when this extended monitoring period has ended. Thank you.

  14. resolved Mar 02, 2024, 03:00 PM UTC

    This incident is now considered resolved.