GoSpotCheck experienced a minor incident on October 30, 2024 affecting PhotoWorks, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2024, 03:19 PM UTC
We are investigating potential images not diplaying within the PhotoWorks application. Our technical teams are engaged.
- identified Oct 30, 2024, 03:51 PM UTC
Our technical teams have identified what we believe to be the cause, we are taking actions to restore full functionality.
- identified Oct 30, 2024, 05:13 PM UTC
Our teams are continuing to work on this issue.
- identified Oct 30, 2024, 06:39 PM UTC
Our technology team has confirmed the images previously not displayed are now being reloaded into the system. New images continue to flow into the system as expected. The technology team remains engaged and investigating this issue.
- identified Oct 30, 2024, 08:23 PM UTC
Our technology teams are continuing to investigate this issue.
- monitoring Oct 30, 2024, 11:30 PM UTC
Our technology teams have compelted their work and we are now monitoring the systems as they continue to reload images that were not dispalying properly. We will remain engaged and with this incident open as the system returns to full functionality.
- monitoring Oct 31, 2024, 02:06 PM UTC
We are continuing to monitor the situation.
- resolved Oct 31, 2024, 05:02 PM UTC
This incident has been resolved.